Totango rocks
Updated December 01, 2020

Totango rocks

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with Totango

Totango is used by our customer success group. it is extremely useful for us because it represents all the important parameters that our customers use like the revenue, number of users, the kind of applications, etc. I really feel this is the best tool that have ever used in customer success.
  • One snapshot of information.
  • One tool to compare all customers.
  • Best user experience.
  • Saves lot of time.
  • Mobile app is missing.
  • No much granular details in usage.
  • No trouble shooting tips.
  • More automation.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

Yes

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

Easy to use covers all the important features as far as customer success is concerned.
I am extremely satisfied with Totango.
Totango is very useful especially for the Lotus customers where all the notifications are automatically being sent with all the latest updates. For the Heritage customers if we can improve any functionality wherein the important notifications are still being sent that would be very useful.

Totango Feature Ratings

Product usage
9
Help desk / support tickets
9
NPS surveys
9
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
Customer health trends
9
Engagement analytics
9
Revenue forecasting
9
Dashboards
9
Role-based user permissions
9
API
10
Integration with Salesforce.com
9
Integration with Marketo
9