Updated December 01, 2020
Score 10 out of 10
Overall Satisfaction with Totango
Totango is used by our customer success group. it is extremely useful for us because it represents all the important parameters that our customers use like the revenue, number of users, the kind of applications, etc. I really feel this is the best tool that have ever used in customer success.
- One snapshot of information.
- One tool to compare all customers.
- Best user experience.
- Saves lot of time.
- Mobile app is missing.
- No much granular details in usage.
- No trouble shooting tips.
The best thing about Totango is the automated emails with all the relevant and latest information been sent to customers. This helps in ease of lot of manual activity.
Do you think Totango delivers good value for the price?
Are you happy with Totango's feature set?
Did Totango live up to sales and marketing promises?
Did implementation of Totango go as expected?
Would you buy Totango again?
Easy to use covers all the important features as far as customer success is concerned.
Totango is very useful especially for the Lotus customers where all the notifications are automatically being sent with all the latest updates. For the Heritage customers if we can improve any functionality wherein the important notifications are still being sent that would be very useful.