Fairly easy-to-use platform when configured correctly.
December 01, 2020
Fairly easy-to-use platform when configured correctly.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is primarily use by our Customer Success Organization. Our sales org also has limited access. The CS org uses Totango to monitor health for customer accounts, document meeting notes, create plans/objectives, and upload contracts.
- Totango is a great resource for quickly creating views of customers based on similar characteristics. We are able to easily create reports of renewing accounts or poor health accounts.
- I find the value metrics particularly limited. I previously used a different CS platform and all of the metrics configured in the dashboard provided a summary for each customer, distinguishing the different aspects of our platform so the CSM could easily tell what the customer was using/not using. I don't see this type of functionality in Totango. It seems to use avg. for a lot of the values which is confusing.
- The task management can be a bit overwhelming. I always seem to have a long list of tasks overdue. It's very tedious to always have to enter a subject and note for each task before completing. Would be more convenient to have one field to quickly fill out before completing a task or not requiring any notes if it's a simple task to complete.
- Creating successflows and successplays require a bit of a learning curve to use successfully. Would be create to create something more straightforward if i want to quickly send out an email campaign to all of my key contacts.
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
No
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
I wasn't involved with the implementation phase
Would you buy Totango again?
No