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Totango tangos into 1st place for me
Updated December 01, 2020

Totango tangos into 1st place for me

Nicole Blackmon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Totango

We use it to track client interactions and make sure we are meeting deadlines.
  • Tracks interactions.
  • Sets reminders to follow up.
  • Clearly list task for the day.
  • Connect to Gmail. Like a sync option to catch up if an email is missed
  • Makes work day more pronounced.
  • I can follow processes easily as they are laid out.

Do you think Totango delivers good value for the price?

Yes

Are you happy with Totango's feature set?

Yes

Did Totango live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Totango go as expected?

Yes

Would you buy Totango again?

Yes

I don't deal with the support end but our manager has never had a complaint.
It's easy to use - I was nervous at first but - it pretty much does everything on its own. It gives me step by step follow through.
Descriptions are clear on task, easy to follow the flow of what needs to be completed for each of my clients.

Totango Feature Ratings

9.0
Product usage
9
Help desk / support tickets
Not Rated
9.0
NPS surveys
Not Rated
Customer profiles
9
Automated workflow
9
Internal collaboration
9
Customer health scoring
9
Customer segmentation
9
8.0
Customer health trends
8
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated