Good tool if you are launching your own campaigns, however support is not what it used to be

If you pay the minimum and plan to use the tool yourself to launch campaigns, it's a good tool. But we pay a huge amount and expect the level of consulting/content creation as we did when we first got it and we are definitely not getting that anymore. They also are very focused on growing the Cision brand and I feel like TrendKite is now an afterthought.

Again, the original account executives set the bar so high so it is all being compared to that. Value-wise, I feel that we are not getting our money's worth like we used to and we are paying a huge price. I expect my account executive to be invested and excited in campaigns by providing feedback, making alternate suggestions, suggesting new ways of doing things based on how other clients are doing it, actively communicating with fresh perspectives and ideas, etc. We definitely do not get that customer service level other than the occasional "selling new products" meeting that they like to hold.