TriNet - our go-to resource for all things HR.
November 03, 2017

TriNet - our go-to resource for all things HR.

Joseph Collins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

Overall we've had great customer care from TriNet. There have been times when we've been connected to someone other than our regular rep. which requires a bit more explaining/context building.
Also, given that our home office is in CA and we have seasonal staff working in WY - we've had some longer then expected turnaround to some of our HR questions.
We love it. Our staff loves it. I think the new website is cleaner and once I've gotten used to the layout will probably find it as user friendly as the older layout.
We use TriNet across our whole organization. The platform functions as our HR resource including payroll, all compensation and benefit programs.
Our accountant, who is a consultant, manages the platform for the organization.

Pros

  • Payroll.
  • Handles any workers comp related questions.
  • Supports me in determining benefit programs for my employees and helps me navigate the myriad options available.

Cons

  • We've had some challenges understanding employment policies for our staff who are seasonal/consulants working in a state outside of our home office state.
  • There are times when we'd like to have a consistent representative at TriNet - I would say 90% of the time it's the same person, but there are times when we work with a different client rep. In mostly all cases, our issues are handled with little learning curve.
  • TriNet is our payroll and benefits expert.
  • It has been a great value add to our day to day work and has allowed our organization to stay compliant.
  • Our employees benefit from the platform, feel like they're part of a larger/professional organization.
  • Reduced dramatically the amount of time our accountant works on HR/benefit related issues.
See above. We're very happy with TriNet and will most likely continue to partner with them for the foreseeable future.
For a small organization like ours who don't have the capital infrastructure to employ full time HR managers, TriNet has been an invaluable option for us. We've tried some others in the past and have been pleased with the partnership up to this point.
Because it is a third party relationship, I imagine that a larger corporation would find TriNet less suitable to their day to day needs, but this is just an assumption.

TriNet Feature Ratings

9.3
Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.2
Pay calculation
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
10.0
Approval workflow
Not Rated
Balance details
10
Annual carry-forward and encashment
10
9.3
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
7
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.7
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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