TriNet a happy journey
Updated June 14, 2018

TriNet a happy journey

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TriNet

Our TriNet HR associate is always available to help when questions or issues arise. They have helped us manage several employee situational matters and done so in a very professional manner. Payroll and evaluation processes are easy to use and manage through their on line systems. Reporting capabilities of the systems is very flexible and meets our needs.
Systems are very straightforward and easy to use. Initial set up of the company is done on line and an HR associate is available to help with any questions or unique needs. Annual adjustments to payroll, bonus payments, vacation time, and benefits is easily performed.
Employees can self manage their vacation reporting and personal information and most comment that it is easy for them to do so.

TriNet is very responsive when error are made by users and correcting them as maybe appropriate
TriNet is used to provide HR services including payroll management and administration, benefit management and administration, vacation management, etc. Our users access TriNet via the web. For a small company, one of the major benefits is the broad benefit package which has allowed us to attract and retain critical and experienced talent from larger organizations. It is also, for us, a more cost effective alternative than managing these services ourselves.

We have recently recommended TriNet to several others and I understand that one of those companies is proceeding to sign up with them
  • Benefits - TriNet offers a very broad array of employee benefits including health, dental, disability, life insurance, 401-K, and supplemental coverages. The cost per employee is effective and much better than a company of our small size could obtain on our own.
  • Manages continuation of benefits for employees leaving the company.
  • Handles payroll and various state reporting requirements. We have locations in several states and having TriNet manage the state reporting requirements assures it is done properly. When problems arise, TriNet's expert team swings into action and rectifies them.
  • Employee discounts is an area that TriNet could improve. They offer thru TriNet marketplace discounts on purchases such as hotels, car rentals, travel. However, the discounts are very small and we have often been able to do better on our own. We suggest that TriNet better use its combined purchasing power to negotiate discounts on travel (hotel, car rental, airlines) more akin to those realized by large corporations.
  • Issues with health benefits: TriNet has an employee customer service number but they often just defer to the insurance carrier. TriNet should be more proactive in advocating for the employee with the insurance carriers.
  • We used to use a competitor to manage payroll and 401-K. While this was a very large company, their documentation practices on 401-K plans were at best poor. This presented many compliance issues which we had to overcome. TriNet is meticulous about compliance and plan reporting documentation. Getting historical data from this previous service provider was difficult.
  • Payroll is always accurate and on time. Payroll reminders to management are helpful and provided with sufficient lead time. When last minute adjustments were necessary, TriNet was always able to accomodate us.
  • Trinet is cost-effective both from the perspective of internally doing similar activities. Furthermore, in our assessment, the cost per employee is equal to or less than that of other competitors of TriNet.
  • The security behind the TriNet benefit packages has allowed us to attract skilled employees from much larger companies which we otherwise would not have been able to do.
Paychex was a previous service provider to the company prior to 2012 for payroll and 401K services. We were very disappointed with the quality of their 401K plan documentation and their reporting capabilities. They did not offer benefits that were acceptable to the company. Hence we moved on.

ADP does a fine job at managing payroll and reporting. However TriNet was much more a simpler, one-stop shop for us which represented efficiencies in internal time and resource management
TriNet is particularly suited for small startup enterprises, individual and small group LLCs or professional service organizations in addition to mid-size corporations. It can handle international employee locations. The broad and cost-effective benefits programs offered by TriNet allow organizations to attract and retain employees from much larger firms. Working with your TriNet HR associate, the benefits offered can be tailored to the specific needs of the company.

TriNet Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
10
Manager tracking tools
10
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
8

Using TriNet

7 - CEO, Chief Medical Officer, Executive Director Clinical Development, Exec. Dir Regulatory Affairs and Quality Assurance, CFO, COO, VP Process Development, Executive Administrative Assistant
2 - The system is extremely easy to use, minimal support efforts are required by the client company. When there are complex matters we reach out to our assigned TriNet customer consultant who either resolves the matter or advises us on approaches. Once a year we have to select benefit options for open enrollment and bimonthly we process/approve payroll. Everything is done on the web interface which is intuitive and easy to use; TriNet is constantly improving their web service functionalities.
  • Cost effective management of hr matters including payroll, 401-k, benefits, etc
  • Competitive benefit package that no small company could afford by itself. This helps us to attract and retain our small employee population
  • Allowed us to save internal resources compared to managing these processes internally which is what the company did prior to joining trinet
  • Access discounts for business and employee travel
  • Manage review and approval and payment of employee business expenses
  • deferred compensation
TriNet has exceeded all our objectives. Our employees are extremely happy with the benefit packages available through TriNet. No employee turnover in 6 years largely as a result of the competitive benefit package

Evaluating TriNet and Competitors

Yes - It replaced internally managed payroll (via ADP), benefits via individual providers, 401-K via Paychek
  • Price
  • Product Features
  • Product Reputation
  • Vendor Reputation
Ability for one stop HR shop with superb benefit package options to pick from. Easy to maintain and operate. Strong easily reached back office support via assigned HR consultant at TriNet

TriNet Implementation

When it was clear that PayChek had problems, TriNet stepped in and dealt directly with PayCheck to get the information and documents they needed in the required format.
Change management was minimal
  • Transfer of 401K plan from PayChek to TriNet. Paychek did not have all needed compliance documents

Configuring TriNet

We think it is fine as is... the system has virtually everything needed in HR and benefit management. It is very focused on assuring compliance
Addition or use of Company logo in conjunction with TriNet logo on items such as paystubs and webpages would be useful co-branding to employees
No - we have not done any customization to the interface
No - we have not done any custom code
See earlier comment regarding co-branding

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - software issue in entering annual holiday calendar/schedule. Addressed within 24 hours and fixed right the first time
We had an issue with a terminated employee who was being a challenge. TriNet took over and addressed concerns and resolved any issues quickly

Using TriNet

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding new employees
  • Annual open enrollment and its setup and use by employees
  • Payroll approval
  • Payroll changes and bonus payments
  • Undoing already approved and paid PTO. It takes a HR consultant at TriNet to make the correction request to TriNet payroll. However, it is a smooth and quick process to correct.
Yes - Mobile interface is good for employees and basic administrative properties. You cannot do everything, but you can do the most important things

TriNet Reliability

meets small (1 person company) through needs of large companies (many 1000's)
Unplanned downtime is extremely rare... planned downtime for maintenance and upgrades are done in off hours or weekends
quick and responsive website. report generation takes a couple of minutes

Relationship with TriNet

Helped to address all questions bringing in specialists as needed
HR staff personnel are assigned to client. They are extremely responsive and when needed bring in core experts for any unique issues. Issues are resolved in a timely and rapid manner
Cost per employee/headcount costs
Sales/business development personnel are very customer oriented as are internal TriNet employees