TriNet a happy journey
Updated June 14, 2018
TriNet a happy journey
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
TriNet is used to provide HR services including payroll management and administration, benefit management and administration, vacation management, etc. Our users access TriNet via the web. For a small company, one of the major benefits is the broad benefit package which has allowed us to attract and retain critical and experienced talent from larger organizations. It is also, for us, a more cost effective alternative than managing these services ourselves.
We have recently recommended TriNet to several others and I understand that one of those companies is proceeding to sign up with them
Pros
- Benefits - TriNet offers a very broad array of employee benefits including health, dental, disability, life insurance, 401-K, and supplemental coverages. The cost per employee is effective and much better than a company of our small size could obtain on our own.
- Manages continuation of benefits for employees leaving the company.
- Handles payroll and various state reporting requirements. We have locations in several states and having TriNet manage the state reporting requirements assures it is done properly. When problems arise, TriNet's expert team swings into action and rectifies them.
Cons
- Employee discounts is an area that TriNet could improve. They offer thru TriNet marketplace discounts on purchases such as hotels, car rentals, travel. However, the discounts are very small and we have often been able to do better on our own. We suggest that TriNet better use its combined purchasing power to negotiate discounts on travel (hotel, car rental, airlines) more akin to those realized by large corporations.
- Issues with health benefits: TriNet has an employee customer service number but they often just defer to the insurance carrier. TriNet should be more proactive in advocating for the employee with the insurance carriers.
- We used to use a competitor to manage payroll and 401-K. While this was a very large company, their documentation practices on 401-K plans were at best poor. This presented many compliance issues which we had to overcome. TriNet is meticulous about compliance and plan reporting documentation. Getting historical data from this previous service provider was difficult.
- Payroll is always accurate and on time. Payroll reminders to management are helpful and provided with sufficient lead time. When last minute adjustments were necessary, TriNet was always able to accomodate us.
- Trinet is cost-effective both from the perspective of internally doing similar activities. Furthermore, in our assessment, the cost per employee is equal to or less than that of other competitors of TriNet.
- The security behind the TriNet benefit packages has allowed us to attract skilled employees from much larger companies which we otherwise would not have been able to do.
- Paychex and ADP Streamline Payroll
Paychex was a previous service provider to the company prior to 2012 for payroll and 401K services. We were very disappointed with the quality of their 401K plan documentation and their reporting capabilities. They did not offer benefits that were acceptable to the company. Hence we moved on.
ADP does a fine job at managing payroll and reporting. However TriNet was much more a simpler, one-stop shop for us which represented efficiencies in internal time and resource management
ADP does a fine job at managing payroll and reporting. However TriNet was much more a simpler, one-stop shop for us which represented efficiencies in internal time and resource management
TriNet Feature Ratings
Using TriNet
7 - CEO, Chief Medical Officer, Executive Director Clinical Development, Exec. Dir Regulatory Affairs and Quality Assurance, CFO, COO, VP Process Development, Executive Administrative Assistant
2 - The system is extremely easy to use, minimal support efforts are required by the client company. When there are complex matters we reach out to our assigned TriNet customer consultant who either resolves the matter or advises us on approaches. Once a year we have to select benefit options for open enrollment and bimonthly we process/approve payroll. Everything is done on the web interface which is intuitive and easy to use; TriNet is constantly improving their web service functionalities.
- Cost effective management of hr matters including payroll, 401-k, benefits, etc
- Competitive benefit package that no small company could afford by itself. This helps us to attract and retain our small employee population
- Allowed us to save internal resources compared to managing these processes internally which is what the company did prior to joining trinet
- Access discounts for business and employee travel
- Manage review and approval and payment of employee business expenses
- deferred compensation
Evaluating TriNet and Competitors
Yes - It replaced internally managed payroll (via ADP), benefits via individual providers, 401-K via Paychek
- Price
- Product Features
- Product Reputation
- Vendor Reputation
Ability for one stop HR shop with superb benefit package options to pick from. Easy to maintain and operate. Strong easily reached back office support via assigned HR consultant at TriNet
Nothing different
TriNet Implementation
- Implemented in-house
Change management was minimal
- Transfer of 401K plan from PayChek to TriNet. Paychek did not have all needed compliance documents
Configuring TriNet
Addition or use of Company logo in conjunction with TriNet logo on items such as paystubs and webpages would be useful co-branding to employees
No - we have not done any customization to the interface
No - we have not done any custom code
See earlier comment regarding co-branding
TriNet Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Yes - software issue in entering annual holiday calendar/schedule. Addressed within 24 hours and fixed right the first time
We had an issue with a terminated employee who was being a challenge. TriNet took over and addressed concerns and resolved any issues quickly
Using TriNet
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Adding new employees
- Annual open enrollment and its setup and use by employees
- Payroll approval
- Payroll changes and bonus payments
- Undoing already approved and paid PTO. It takes a HR consultant at TriNet to make the correction request to TriNet payroll. However, it is a smooth and quick process to correct.
Yes - Mobile interface is good for employees and basic administrative properties. You cannot do everything, but you can do the most important things
TriNet Reliability
Relationship with TriNet
Cost per employee/headcount costs
Sales/business development personnel are very customer oriented as are internal TriNet employees
Comments
Please log in to join the conversation