Keeping TriNet in Business Forever

Processing semi-monthly payroll when employees do not work a full half a month needs help...the system can not figure out the hourly pay rate and calculates this erroneously... this should be a basic functionality...I have used the system previously before Applied Silver 3 years ago and I already knew the system couln't process this correctly What makes it even worse is the Client specialist will argue and state the method on how the system calculates and refuses to acknowledge the system limitation/problem even when this occured and continues to occur here at Applied Silver...it seems the Client specialists are given a script and stays with the script rather than understanding the math on how it sure work and looking for solution within the system to make the paycheck is come out right...I have offered several times to work with Trinet on this problem...don't mind helping Trinet to be even better.

Offer more choice in 401K partners such as Fidelity etc. -Trans America has limitations; very disappointed with the go live; right before we were going to process payroll they pulled the plug and said they could not do it after we had already notified Paychex 401K that we were going to terminate them; had to hurriedly re-activate ...luckily we were able to do so without any interruptions for the employees.

Need more knowledgeable client specialists.