Item: TriNet
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Across the whole organization. PEO service for our company—payroll, insurance, vacation, taxes, employee resource. It addresses our need for payroll and HR support. Because we have employees in different states, TriNet is an excellet tool to allow us to be compliant, professional appearance to our employees, and keeps us compliant.

Pros and Cons

Personal client services team member assigned to our company, and solid back up if the person is on the other line.
Payroll and HR services: I've worked at enterprise-level companies with 1000+ employees, and TriNet's system offers enterprise solutions at a small company budget.
Responsiveness: Anytime I have a question, they are quick to respond.
Quickbooks integration is very helpful for our accounting team.

Mostly intuitive, but I've had some new employees that I've set up, but they are still in the queue to approve.
Sometimes all the options are difficult to navigate. I don't use it frequently, but if I want to get a detailed payroll report, I have to do a little digging or call customer support.

Support Rating

When we first launched our business in 2017, our TriNet person was on speed dial. She was always friendly, helped us through setups and questions, and if something was out of the ordinary (like a State document) she would find out the right information and get back to us immediately. We transitioned to another client services team member (I'm guessing the one before got promoted—she was that good). The same level of support and responsiveness has been maintained. Obviously good training.

Usability

This may be a little unfair as I don't get into the system often, but when I do, I'm not sure where the information I need is located. It would be great if there was a visual aide I could open to show what reports are where. They may actually have this, as they seem to anticipate the needs of the end-user, but I have not seen one.

Return on Investment

Positive: Payroll and HR compliance
Positive: Peace of mind. I'm confident we are in compliance and don't have to worry about it since TriNet is taking care of it.
Negative: There are some tools available (review, recruitment) that were on this questionnaire, that I was not familiar with. We may have touched on it, but may be worthwhile to have a 6 month and annual 'dashboard walk through' with clients to help with engagement and use.

Alternatives Considered

ADP Streamline Payroll

We looked at several payroll options with two PEOs as our finalist—TriNet and ADP. ADP was one I was most familiar with, but their set up fees and cost to start were well over what TriNet needed to get started. TriNet's staff seemed more interested in my business. With ADP, it felt like I was a prospect in the pipeline. Both offer enterprise and professional services, but I felt like TriNet cared more.

Likelihood to Recommend

TriNet is well suited for small businesses and startups who have employees in multiple states. Not sure it would be necessary for a small local business with a small payroll that can be easily managed by an accounting firm, though the dashboard and client service does bring peace of mind.

Multi-state new business owner who is very happy with TriNet's suite of services

Overall Satisfaction with TriNet