Open Minded
September 26, 2019

Open Minded

Mark St. Moritz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

I use it across our entire business. We had to offer new employee benefits and TriNet was the best way to go. Now, I anticipate adding up to 10 new employees so this gives me an inexpensive way to do that. As a small business, it is absolutely necessary for me to compete.

Pros

  • Ease of use with the web-based portal. For my millennial employees, it is absolutely necessary for them to be able to have access this way.
  • Ease of expansion. I hope in the near future to add the time card system.
  • The reports function is critical to getting the information I need to keep track of our money.
  • Ease of use for my CPA. He is able to go in and see what I'm doing with payroll.

Cons

  • My only concern in this is integrating it with my Quickbooks system. As my business grows, I can see this becoming an issue. Also, the functionality may be there, but I have not tried it yet, so this may not be a valid issue. If it does, at some point as I grow, I may have to make a decision about this.
Both of my customer service reps have been nothing short of outstanding. It is really nice when something is not working right to immediately have access to someone who knows what you need. Quite frankly, I'm pretty sure I'm costing more than the service they are giving me, so I see that as a remarkable value today.
I would say it is very well done, but there is always room for improvement. They recently upgraded the reporting capability, but I think it maybe could be done better. Outside that, it is great.
  • I have not used TriNet for any of that since I am a very small business. At some point, I'm sure those will be necessary.
TriNet was the only one that would allow a small business with few employees to get on board at the time. Also, they were easy to talk to at first and were very patient with us.
Web-based and mobile apps make it very good for me. I worry that it will not interface well with my other systems.

TriNet Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
Not Rated
Balance details
8
Annual carry-forward and encashment
8
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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