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Great automated platform with some suggestions
June 04, 2021

Great automated platform with some suggestions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

We use TriNet as a department for Payroll and Benefits. It has simplified our payroll processing. Before using TriNet, we were using a different cloud software for payroll processing. The process was cumbersome and we had to do certain things manually. So we switched to TriNet to automatic processing and streamlined our process.
  • There are reminders in the system for Payroll.
  • Timelines are enforced.
  • Reports are easy to generate.
  • It would be great if reports [were] customizable, like month to month/biweekly.
  • Even though we are not using the timesheet feature of TriNet, there should be an option to upload our internal timesheet in Excel or CSV format.
  • Benefits plans should be organized based on the company employee's location. It is very difficult to go through every plan.
TriNet Live Chat is very supportive for a few things, but Connect 360 email customer service takes a long time (for example more than 48 hours) to reply for any urgent issues which really need to be addressed. Earlier there were some client managers who always address[ed] our concern for any queries. It would be great if TriNet got back the client manager[s] for their clients.
It is [a] user-friendly platform with little training needed.
  • TriNet has improved our Payroll management.
  • Employees can get their paychecks/tax document details and leave details on their own which reduces the tasks of HR/Admin.
  • TriNet helps the organization to stay within HR compliance which is appreciated.
TriNet has given COVID-19 updates time to time and helps to understand the situation like leave policy/how to handle by various newsletters/webinars.
TriNet is automated whereas the other one is manually oriented [and] takes a lot of time. Also, TriNet helps us to understand and clear our queries on HR/Payroll support.
As I said, Payroll/HR platform is well organized and user friendly, but when I needed some reports on Payroll/Benefits I could not get it as per our format. I have to use it manually.

Also when I look for Benefits plan[s], there are lot of options and it was confusing to choose the plan.

TriNet Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
7.7
Pay calculation
8
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.5
View and generate pay and benefit information
9
Update personal information
9
View job history
8
View company policy documentation
8
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated