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Customer Marketing
September 30, 2019

Customer Marketing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TrustRadius for Vendors

TrustRadius is a vendor neutral review platform for our customers to leave us reviews that other customers can use in their evaluations. As a customer marketing manager, it also helps me identify who my happy customers are.
  • Unbiased vendor
  • Good admin tools for reporting and visibility
  • Helpful customer success team.
  • Can't think of any at this time.
  • TrustRadius has helped us increase our number of reviews
  • TrustRadius has helped us save time by doing the email campaigns on our behalf
  • TrustRadius has helped us identify more customer advoacates
As a software vendor, it seems like there are multiple places where we need to submit customer reviews such as G2 Crowd or Peer Insights. We selected TrustRadius because of the number of reviews and that it's a trusted non-biased platform. They have an amazing customer success team that helps their customers get the most out of the tool.
TrustRadius has helped me source additional customer advocates to meet my KPIs.
I like that we are able to submit custom questions to use with customer reviews and change as needed.
In my role doing customer marketing, this product is very useful. I am able to see who are the promotors of our company and read reviews online. I am also able to use positive reviews in other places, like our company website. I think the hardest part with reviews to be honest is having to send your customers to multiple places to give you reviews.