July 22, 2023

A trusted partner for expanding your market as well as offering your current customers a platform to share and learn.

Item: TrustRadius for Vendors
Rating: 10
Author: Monica Moore

Monica Moore

Global Engagement Marketing Manager

Demand ScienceMarketing & Advertising, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Modules Used

Premium Product Profile
Review Sourcing Campaigns
Custom Questions
Quote Finder Chrome Extension
Salesforce Connector

Use Cases and Deployment Scope

DemandScience is utilizing TrustRadius for Vendors to build brand awareness and increase our pipeline in the demand generation space. We have seen an increase in client interaction with DemandScience and are continually refining our internal processes for maximum value from the platform. We are excited for the newly rolled out Lead Form and the continual refinement of their offerings.

Pros and Cons

Comprehensive Review Questions
Intent Data
TrustRadius Quote Chrome Extension

Ability to gate content via the Lead Form
Greater opportunity and flexibility to push Intent Data to the Account, Lead or Contact fields in SFDC
Greater visibility into our TrustRadius for Vendors account thru the vendor portal, such as account balances, payments, email outreach lists
Integration with Qualified, our chat provider

Return on Investment

Increase in customer reviews
Advancing our efforts to better support our customers across the organization

Intent Data Use Cases

Being as we are still fairly new to the TrustRadius intent data I do not yet have KPIs to share, but I hope to later this year.

Review Richness

TrustRadius for Vendors reviews are more comprehensive and offer greater insight that I am able to share with other teams, such as product development, customer support, and sales.

Support Rating

The support of the TrustRadius team is exceptional, and the team is always willing to bring ideas forward within the organization and/or get the person or team within TrustRadius involved to support our needs and requests.

Alternatives Considered

SourceForge and G2 for Buyers

All platforms have their strengths and weaknesses, but TrustRadius for Vendors is pushing the envelope with their white glove service and willingness to bring issues and concerns to the relevant team or team members in support of growing their position as a review site and trusted partner. I see it from the top of their organization, and I believe it to be inherent to their culture.

Key Insights

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

Other Software Used

Qualified, Clearbit, Tropic

Likelihood to Recommend

I have found the TrustRadius team to be beyond helpful in addressing my questions and working with myself and my team to get maximum benefit from their platform. Our CSM, Joe and AM, Wes are a joy to work with, and are more of an extension to the DemandScience team than a vendor.

TrustRadius for Vendors Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Bug Resolution

Exceptional Examples of TrustRadius for Vendors Support

I get exceptional support continually as my CSM, Joe is always quick to respond to my questions and brings in relevant team members in addressing my requests. Our success with TrustRadius for Vendors is largely owned by Joe.