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Twilio is reliable for whatsapp business integration
April 03, 2024

Twilio is reliable for whatsapp business integration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Twilio API for WhatsApp

Overall Satisfaction with Twilio

We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as links to log in to our application.APIs and SDKs are also easy to integrate so it is not time consuming.Changes are also easy to make.What I like the most is We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp.It gives us confidence as a provider as we transmit sensitive personal data.
  • Whatsapp Business API integration
  • Easy to setup
  • Excelent developer documentation
  • The UXI is a bit heavy, it can be improved
  • Analytics not so easy to understand
  • Should warn before suspending the account
  • Affordable cost
  • Increased customer satisfaction
  • Very easy to implement
We only use Whatsapp Business channel. It meets our needs at all. We use it to communicate with customers and send them medical documentation as prescriptions and medical orders to their phones in a simply manner
Twilio is fully scalable, we simply pay for the usage and use the service according to the demand we have, higher demand, more whatsapps sent. Scalability is totally transparent and automatic for us
We have never had a single problem with Twilio, the performance is adequate and never crashed the api or anything similar, the only inconvenience we had was a credit card rejection, which was a failure beyond Twilio's control.
We use other services for sending SMS and also for video streaming. both services were implemented before Twilio's whatsapp business service, so we might be interested in those tools

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Twilio has everything we need for messaging, and for the most part, it's easy to use. There is no question left unanwsered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. It is very appropriate to communicate with customers and send them documents quickly by whatsapp.