Great Features. Execution Needs Improvement

Typeform does require some practice to get used to using it. Because its offerings are robust, it takes some time to learn the program and get the surveys to do what you intend. Despite this, the training sequence you're put through when first using the program, as well as the intuitive nature of question set up and flow, it doesn't take long to get going.

Representatives are always available via chat. They're nice but overly reliant on the community help forum and have a tendency to point to information that can be easily looked up (but that doesn't answer your question).

Typeform is definitely a leader in the online survey space and that's for a reason. Between logic mapping and the ease of use for the end user, it's a solid app. The unfortunate thing, however, is the price tag--particularly considering the protection you receive from bots. Typeform only allows a certain number of responses at certain package levels, ie: the lowest level, you get a very limited number of responses but in order to receive more responses before your survey is locked, you must upgrade. This is what ultimately lead us to cancel with them. When you post a survey on Typeform, that survey is automatically posted publicly on their website--making it widely available to bots. Typeform offers no easy form of protection like a standardized captcha that you can add to the survey in order to filter bots out. Instead, there are several "work arounds" that they advise users to do that have very limited degrees of success. A quick online search shows that Typeform knows this is clearly an issue, yet they have yet to build in a bot-prevention feature. Since their plan prices vary by number of responses, it seems that they have no incentive to limit the amount of bots filling out surveys I believe. Ultimately, we canceled because, although the app is powerful, it just seemed like their business practices were unethical in my opinion.