If you have the time to invest in truly learning how to administer UKG, you can do almost anything you can dream of.
February 18, 2021

If you have the time to invest in truly learning how to administer UKG, you can do almost anything you can dream of.

LeeAnne Gomes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG to manage our employees' personnel files, payroll, benefits, learning, onboarding, compensation, and much more. When the pandemic began, we were able to successfully transition our office staff to remote work with the aid of tools like the mobile time clock and community broadcast.

Pros

  • Getting connected with quality customer service for practically any issue is incredibly easy.
  • The platform seems like it can do everything but make you breakfast in the morning.
  • BI gives you access to every single piece of data for your company.

Cons

  • Timekeeping modules do not seem to be built with payroll managers in mind.
  • A majority of my employees (current and at past companies) experience challenges logging in to the mobile app.
  • BI sample reports are limited and service requests to build reports are prohibitively expensive. It would help if it was made more accessible to those who have limited experience with BI.
  • Digitized personnel files.
  • One platform for all HR processes.
  • Easy access to all data.
After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a culture we strive for will be able to meet all of our needs from a cultural perspective because they have built and rely on the same product.
For the most part UKG has very little downtime, but when it does, it is generally because the system is taxed by users at the busiest times of the day/week. Because of this, downtime feels more impactful.
Our biggest challenges are with Workforce Management and the UKG Mobile App. Because we depend on both so heavily, any lag or outage is a rather large obstacle.
Every UKG support team member I have encountered has been knowledgeable and empathetic. Around year-end wait times to get in touch with customer service can drag on a bit, but overall, it is very easy to get in touch with someone who can help you. UKG's positive internal culture is apparent in their customer service.
We implemented UKG over the course of 2 months after crashing out of a PEO. It was one of the most challenging experiences I have had in my career. But we were able to successfully go live AND transition to remote work with the support of UKG in the span of 5 months.
The platform can be configured to do practically anything with some hard work, support from customer service, and sometimes an expensive service request. As a result, UKG is well suited for almost any scenario you can throw at it.

But if you are a payroll manager and you happen to be using Workforce Management, you're gonna have a hard time.

UKG Pro Feature Ratings

9.0
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
9
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
9
Asset Management ()
Not Rated
7.0
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
9.0
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Succession Planning ()
Not Rated
9.0
New hire portal
9
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using UKG Pro (formerly Ultimate Software UltiPro)

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Lots to learn
  • Community Broadcast.
  • Onboarding.
  • Open Enrollment/Life Events.
  • UKG Pro Mobile App (Everything but logging in).
  • Workforce Management.
  • UKG Pro Mobile App (Specifically, logging in).
  • BI Alerts.
Yes - It works very well! As long as you can successfully log in. I have worked with two companies that have used UKG(UltiPro), and both experienced issues with employees struggling to log in without getting locked out.
In our instance, we have set our security to the lowest threshold possible to try to avoid employees getting locked out, but we still have an alarmingly high frequency of employees needing their passwords reset or accounts unlocked on a weekly basis.
I believe the issue is mainly user error - but if so many users are making these errors, there must be a solution in the app itself.
Logging in aside, the mobile timeclock was one of the things that has allowed us to transition to remote work so easily. Our employees love the self service options. And if open enrollment or life events is ever added to the mobile app, I promise I will stop complaining about Workforce Management.

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