Item: UKG Pro
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We currently use UKG Pro for several divisions in our Eastern Territory. We've enabled the HR and Payroll modules and will be slowly rolling out other modules in the future. The main goal with this initial implementation was to align payroll processes across the territory and to upgrade our HR systems functionalities. With UKG Pro, we have more control over employee data and payroll and can make better business decisions based on that data.

Pros and Cons

Relatively easy to find information you're looking for.
User access administration is very easy to use to reset passwords, lock/unlock accounts, etc.
Pricing is competitive for the services offered.

The standard reports do not export in an easy-to-read/use Excel format. It just converts the PDF to an Excel and the formatting is a nightmare, making it difficult to manipulate data. The BI integration alleviates this some, but since only a few staff have licenses, we have limited ability to run complex, custom reports.
It would be great if you could add more information/columns to the 'My Employees' search results than what's already included, such as scheduled hours, PTO balances, etc.
It would be nice if there was a wizard that changed all the related fields across the employee profile when there's a change in their employment terms. For example, when we change an employee's classification from FT to PT or exempt to non-exempt, we also have to change their earnings/deductions group, their scheduled hours, and potentially their PTO rules. It can be easy to miss one of these steps because the information is spread out across different sections/tabs. If the "Change Job" wizard (for example), captured all of this information and updated it across tabs, that would save a lot of time and reduce human error in the data input.

Return on Investment

Reduced administrative burden on HR.
Cost savings on electronic documents (paystubs, W-2s, etc.).
Fewer payroll errors, resulting in cost savings.

Alternatives Considered

Zenefits, SAP SuccessFactors and Oracle PeopleSoft HCM

I did not have a say in selecting UKG Pro in our organization, as that was done at the territorial level. In my personal experience, UKG Pro is easier to use than Oracle PeopleSoft (but that's a low bar), and less glitchy than Zenefits. SuccessFactors is comparable in terms of the user experience, and their reporting capabilities are more robust if I remember correctly.

Performance

UKG is not usually glitchy, but the two-factor authentication that was recently activated for certain sections of the employee profile is a little spotty. Sometimes the texts don't come through for a while and I have to use email authentication instead. I'm nitpicking because there's not a lot of issues that I've encountered performance-wise so far. The reports load okay (even though the formatting is questionable), and changes are processed relatively quickly.

Support Rating

I haven't worked directly with UKG support, but my team has and they've been helpful when needed.

Exceptional Examples of UKG Pro Support

I have not personally used UKG support.

Likelihood to Recommend

UKG is well suited for mid to large organizations with complex HR/payroll needs. The configuration is a complicated process, but it does have the nuance we need to capture all the unique scenarios and situations in our org. If you're looking for a simple HR/Payroll solution, this may be more advanced than what you need. For organizations that need complex, custom reports, this may not be a suitable alternative unless you also have the BI integration.

Upgraded HR & Payroll Thanks to UKG Pro

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)