1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro
Good for mid-size companies looking for a one-stop shop
February 19, 2021

Good for mid-size companies looking for a one-stop shop

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)

We use UKG Pro organization-wide as our HRIS and Payroll system. We use the system for benefits, performance management, payroll, time off and onboarding.
  • Onboarding - glad to be able to use an integrated system for this process.
  • Performance Management - Integrated goal setting is helpful.
  • BI - Reporting is more robust than other systems I have used.
  • Logic of how the software is set up and where things are located is sometimes difficult.
  • Benefits Carrier Connections - extremely expensive and long wait times to set up.
  • Time keeping not robust enough for a company needing details for project cost allocation.
  • Increased Manager Self-Service Engagement.
  • Increased ability to manage more HR activities on one platform.
UKG has more integrated features that are user friendly, however in recent updates, ADP is a close competitor. Hopefully the merger with Kronos will continue to improve UltiPro.
Good for the most part, but periodic system outages or partial outages occur each month.
Support is good unless things need to be escalated, then there is typically a wait. I find less waiting if a case is opened over the phone versus opened through the Customer Success portal.
I was provided with exceptional support when a carrier connection issue was causing errors. The tech was able to help me with a complex issue during my call and we got things resoled on the spot.
Well suited for mid-size businesses looking for an all around system.

UKG Pro Feature Ratings

8.8
Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
7.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
5.3
Report builder
6
Pre-built reports
6
Ability to combine HR data with external data
4
Integration with other HR capabilities ()
Not Rated
5.7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
5
Review reminders
5
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
6.0
Corporate goal setting
Not Rated
Individual goal setting
6
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated