Item: UKG Pro
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We currently use UKG as our HRIS. Our employees all have access to UKG and use it for timesheets, benefit change submissions, and general job and compensation information. Our managers use UKG for recruiting, personnel changes, reporting and tracking of members on their team, etc. HR uses UKG for recruiting, timesheets, payroll, benefits, education, etc.

Pros and Cons

UKG does a great job of keeping their system up-to-date.
UKG provides excellent customer service and easy access to a significant amount of resources.
UKG cares about our company and wants to walk along side us with each current and new venture we undertake.

I would like to see UKG lessen turnover of assigned UKG team to each company. It's difficult to really know someone and feel comfortable going to them when that rep is constantly changing.

Return on Investment

UKG has helped us streamline many of our HR functions, saving us time and money.

Alternatives Considered

ADP Workforce Now, Epicor ERP, Workday Human Capital Management and Unicorn Web Server

UKG offers the same, and mostly better, services in the majority of the areas that we "graded" for our company's needs: recruiting, time and attendance, payroll, reporting, manager self-service, employee self-service, benefits administration, personnel requisitions, training/development, company news, performance appraisals, customer service, and configuration. We've not regretted our decision to move to UKG Pro (formerly UltiPro) since we made the transition!

Performance

UKG's performance is very good. As a web-based platform, you can always expect to run into issues from time to time, but overall, there are very few interruptions. When an issue does arise, UKG does an excellent job of contacting us and then working quickly to resolve any and all functionality problems.

Support Rating

I didn't give the highest rating because I believe there is always room for improvement, as in every area of life; however, I believe that UKG Pro offers very good support for our company. I've greatly appreciated the prompt communication when we open cases needing resolutions. We also value the easy access to tools and resources that UKG provides for us to do our own research on numerous topics as different situations arise.

Exceptional Examples of UKG Pro Support

Earlier this year, we transitioned from a traditional vacation and sick policy to PTO. We had some significant issues up front with this transition, but once we made this known to our ERM and Lead Account Manager, they jumped right in and were able to keep help us get to the bottom of the issues by working directly with the customer service team on our behalf. We appreciated these two ladies going above and beyond to ensure that our PTO plans were properly set up.

Likelihood to Recommend

UKG Pro is truly a full service HRIS. They offer many different products based on the company's needs. UKG Pro allows customers to customize many parts of the system allowing lots of flexibility based on the fact that each company has many different needs. UKG Pro helps to keep our company in compliance, even as different laws and requirements are constantly changing.

Excellent HRIS Provider - We've never regretted the decision to switch to UKG, even after 8 years!

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)