UKG is the Best!
April 19, 2021
UKG is the Best!

Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
UKG Pro is being used across the whole organization. Before we were using multiple systems to house employee data, UKG Pro solved that by allowing us to have everything all in one system.
Pros
- Customer Service - They are quick to respond and resolve issues.
- Product Innovation - They are constantly making updates to the system to improve the user experience.
- Great Learning Tools - Not only does UKG have a great system, but they give administrators and users many tools to learn how to use the system.
Cons
- Our company has had some issues with Workforce Management missing some key areas that we need for day to day operations.
- UKG Pro has been a great time saver for the HR Department.
- We have more users logging into both the classis desktop version as well as the mobile app.
- Since everything is housed in one platform vs. multiple platforms, we have less incorrect data than before implementing UKG.
UKG combines what each software did well and then goes a little further to ensure a great user experience. They also provide more training and user guides than I have seen with other systems.
It was my first year with UKG Pro and I was having a extremely difficult time getting our data from our old system to import correctly. I submitted a ticket and that afternoon, the customer service representative had responded back and starting working with me to get my issue resolved. We worked closely over the next couple of days to get my PPACA information corrected and submitted. I even got the chance to work with her again this year as well to get my PPACA completed. Once of the best customer service experiences I have had both professionally and personally.
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