Item: UKG Pro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

UKG Pro is being used across the whole organization. Before we were using multiple systems to house employee data, UKG Pro solved that by allowing us to have everything all in one system.

Pros and Cons

Customer Service - They are quick to respond and resolve issues.
Product Innovation - They are constantly making updates to the system to improve the user experience.
Great Learning Tools - Not only does UKG have a great system, but they give administrators and users many tools to learn how to use the system.

Our company has had some issues with Workforce Management missing some key areas that we need for day to day operations.

Return on Investment

UKG Pro has been a great time saver for the HR Department.
We have more users logging into both the classis desktop version as well as the mobile app.
Since everything is housed in one platform vs. multiple platforms, we have less incorrect data than before implementing UKG.

Alternatives Considered

SilkRoad Onboarding (RedCarpet), SilkRoad Life Suite, SilkRoad Recruiting, TimeStar and BenefitMall PayFocus

UKG combines what each software did well and then goes a little further to ensure a great user experience. They also provide more training and user guides than I have seen with other systems.

We have had some system lagging when running larger reports, or if a large number of users have tried accessing the system at once. We submitted a ticket and the issues have been resolved in a timely manner.

Support Rating

A large percentage of cases that have been submitted to UKG Pro have been opened and resolved very quickly. The customer service representatives have been professional and knowledgeable of the system.

Exceptional Examples of UKG Pro Support

It was my first year with UKG Pro and I was having a extremely difficult time getting our data from our old system to import correctly. I submitted a ticket and that afternoon, the customer service representative had responded back and starting working with me to get my issue resolved. We worked closely over the next couple of days to get my PPACA information corrected and submitted. I even got the chance to work with her again this year as well to get my PPACA completed. Once of the best customer service experiences I have had both professionally and personally.

Likelihood to Recommend

UKG Pro has made the Human Resource Department's day to day activities a lot easier to manage. Before we would spend most of our time entering in data into two to three different systems. With UKG, we are able to have one system of record and even allow users to have more control over updating their information within the system. From a benefits stand point, we went from having to meet with every employee for Open Enrollment to having a large percentage fill out their own enrollment online due to ease of use for the user.

UKG is the Best!

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)