Ultimate - A perfect solution.
Daniel Eagen, PHR | TrustRadius Reviewer
Updated June 28, 2016

Ultimate - A perfect solution.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UltiPro

Ultipro is used as our core HRIS program in addition to providing solutions regarding performance management, succession management, compensation management, onboarding, recruitment, employee self service, business intelligence, and data integration. It is utilized by our entire organization and we have multiple administrative end users as well.
  • Performance Management - easy to use/administer and has bolstered our organizations focus on goal setting and strategic alignment
  • Business Intelligence - although predominately managed through self service, once the needed skill set is acquired, any type of report/metric is available. Very diverse environment, and you will never have to pay for complex reports as long as you are willing to roll up your sleeves
  • Employee Self Service - goes beyond traditional self service web portals and not only provides a user friendly environment to casual participants, but it is highly customizable. Internal branding is always important and Ultimate got it right.
  • Data integration with third party vendors - Ultimate continues to improve and expand on this area, and I don't have in depth knowledge of what other HRIS vendors provide in this area, but this process is typically associated with a paid service request. Again, Ultimate is constantly improving and I foresee this changing in time.
  • Capturing diverse reporting relationships - Basic security and numerous modules are based off of 'Supervisor' information. However, this is not a dynamic field and users only have the ability to select one supervisor. As organizations continue to have increasingly complex reporting relationships, this is not always ideal. A tough problem to fix from a security perspective, especially when considering module functionality, but something Ultimate should address long term.
  • Proxy Access - currently unavailable which makes trouble shooting certain issues more onerous.
Ultimate is the perfect solution for most environments. With the newly developed Onboarding and Recruiting modules (V14), all software has been developed by Ultimate and syncs well with their core HRIS (unlike other vendors who purchase products then mash them into their core - often poorly). Ultimate may not be appropriate for extremely large, global and dynamic organizations. That being said, I'm sure they could make it work if the right resources are allocated.

UKG Pro (formerly Ultimate Software UltiPro) Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
3
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
7
Support for external payroll vendors
7
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
8
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Tracking of all physical assets
6
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
9
Multiple review frequency
10
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
New hire portal
6
Manager tracking tools
6
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
3
Applicant Tracking
7
Notifications and Alerts
7

UltiPro Training

  • Online training
  • In-person training
  • Self-taught
Top notch. They have recorded webinars, resource libraries, live remote trainings, and in person training available; all free.
Trainers have always been engaging, patient, and thorough when covering topics. They put in a lot of effort here.

UltiPro Support

The support from Ultimate is phenomenal! They truly view their clients as partners, and the value received from their dedicated Executive Relationship Managers is extremely high. Support, services, training, community, information exchanges and admin resources couldn't be done better.

Using UltiPro

Incredibly happy with the functionality of Ultimate and excited for the direction they are going in. With custom built programs that work seamlessly throughout the platform, most organizations will not have a need for anything third party.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Performance Management
  • HRIS core
  • Content management
  • Compensation Management
  • Onboarding V10 - should be resolved with the upcoming release of V14
  • Recruitment V10 - has been resolved with the release of V14, not all users are on the newest version though
Yes - Flawless. There is always room for improvement, but Ultimate goes beyond a mobile formatted interface and truly designed a stunning mobile experience. They have made constant improvements, so it only keeps getting better.

UltiPro Reliability

Ultipro has great scalability overall. The core functionality of Ultipro allows for easy replication, while also providing room for customization that is often required during acquisitions/additions of new business units. The only drawback in scalability, is that by design, Ultipro requires knowledgeable end users and internal resources to execute. Although Ultipro provides immense support and service to its customers in all organizational phases, without the proper internal development, scalability could be hampered. At the same time, this is what I personally love about the product; the ability to work within a DIY environment during expansion while still having access to subject matter experts when needed.

Integrating UltiPro

Relationship with Ultimate Software

Ultimate Software was extremely flexible during the sales process and catered to our unique organizational needs. Their team produced the initial and revised contracts in a timely fashion, and answered all questions thoroughly throughout the process. Coordination between their internal sales and legal teams was also quite strong.