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UltiPro the Ultimate?
Updated May 01, 2017

UltiPro the Ultimate?

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

I've used/use Ultipro for HRIS, payroll, benefits and time management.
  • What I expect from an HR/payroll system is reliability and accuracy and UltiPro exceeds in both these areas.
  • I like the balance of having a configurable system that does not require vendor intervention for certain changes, but does have support available when you need it.
  • Customer service is great. There was a short time when they were experiencing growing pains were this suffered, but now they are back on track with great response times.
  • I love that it can be used from any web browser. This allows employees and managers to approve time and have access to data from any computer or mobile device.
  • UltiPro Time Management could use reporting improvements. The reporting capabilities are much less robust than the core system. That being said, though, I think for some people, the "simplicity" is comforting to them.
  • The salary planning module needs to allow tons more flexibility, but it's not a core offering, so I don't see this as being high on the list of their priorities.
The UltiPro core systems, payroll and benefits are very solid. This is their core business. They are working on other modules, but these are the cream of the crop. UltiPro Time Management works ok, but if you have a robust time management need (e.g. union rules, lots of shift differentials, etc.) I would recommend using a different time management system. Right now UltiPro is not a great fit for recruiting, performance management and salary management, but I think you'd be hard pressed to find an HR system that is affordable and can do everything you need to manage the full employment life cycle.

UKG Pro Feature Ratings

8.2
Employee demographic data
9
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
9.0
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
Not Rated
8.5
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
7
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.0
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • In-person training
  • Self-taught

UltiPro Support

They often respond within the same business day, and most issues are resolved within one or two emails/phone calls. Everyone has room for improvement, and one of those areas for their customer service is that sometimes they miss special instructions and use the primary contact information vs an alternate phone number or contact. Overall though I'm very happy with their customer service.