UltiPro - Are you ready for the Ultimate Experience?
Updated October 14, 2016

UltiPro - Are you ready for the Ultimate Experience?

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

Our company moved from various instances of payroll to a fully consolidated and transparent global "hire to retire" employee lifecycle system. UltiPro allows us to create efficiencies, proactively audit and manage risk, aggregate our reporting and automate processes. UltiPro's Human Capital Management (HCM) solution spans our 40+ acquired companies representing diverse industries and states with unique compliance requirements.

Pros

  • Reporting. UltiPro provides over 400 standard reports and Cognos for any customized reporting needs. The reporting tool is robust and simple to use.
  • Training. UltiPro provides free training and free "refresher" training courses to all their clients either in-person or online.
  • User Friendly. Our employees think UltiPro is slick and super easy to use regardless if they are on a computer or on their mobile phone. Our admins can process payroll with a few clicks of a button. Super simple!
  • Networking. UltiPro employees are not just an extension of your team, but also like family. They are always happy like those people at Disney. I always joke that they drink the kool-aid and they share it with me also. They make technology fun.
  • Implementation. By far, UltiPro had the best implementation team that I have ever worked with. The key word is team. They provided us with enough knowledge and resources for implementation so that we could not fail.

Cons

  • Direct Deposit. It would be nice if they could separate direct deposit accounts for payroll and expense reimbursement. Ex. If 50% of pay goes to checking and 50% to savings. Then 50% of expense reimbursement also goes to checking and 50% to savings.
  • Support Ticket System. While I appreciate the email communication, I wish there was either a link in UltiPro to open a ticket or check status OR wish that there was a link in my email that directs me back to the ticket system.
  • Benefit enrollment. Open Enrollment was a tad difficult to configure, but easy for employees to navigate. More importantly, I wish the OE messaging could carry over from year to year.
Well suited for a matrix-ed organization

UKG Pro Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.8
Pay calculation
10
Support for external payroll vendors
Not Rated
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
9.8
View and generate pay and benefit information
9
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
9.7
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

UltiPro Training

  • Online training
  • In-person training
The online training is good because they make you pay attention by doing class exercises. Not that I don't normally pay attention, but oftentimes in the office when on a call, employees tend to interrupt me. Because the instructor asks for regular feedback, I stay focused and ask the employees to come back later.
Ultimate does a wonderful job with their in-person training. They keep it interactive, interesting and informational. If you ever stump the instructor, they are sure to find the answer and reach back out to you.

UltiPro Support

They gave me an army. My company purchased Ulti's entire solution and hence my support team consists of an Account Manager, Time Management Rep, Tax Rep, BI Specialist, Talent Management Specialist, Account Manager, ACA Representative, AR Representative and an Executive Relationship Manager.

UltiPro Reliability

Comments

  • Anonymous | TrustRadius Reviewer
    Verified User
    commented 8 years ago
    Hi Sabrina, thank you so much for sharing these kind words. We're really happy to hear you enjoy our reporting capabilities and our "People First" mentality. Have a great day. Thank you, Micole Kaye, Ultimate Software

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