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We Like UltiPro but Looking Forward to More Enhancements
Updated May 30, 2017

We Like UltiPro but Looking Forward to More Enhancements

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

We are using UltiPro for Core HR, Payroll, and Benefits. We are also look to implement Manager Self-Service, Performance Management, and Succession Planning.
  • UltiPro is intuitive for the employees to use.
  • It helps to make the lives of administrators easier as well with such functions as Manager Self-Service which will allow administrators to focus on more advanced functionality to help enhance business processes.
  • Sometimes, the functionality is not as intuitive as I would like. It feels like it was built by developers, for developers. For example, it is very difficult to update job history. Currently, a case must be opened to adjust employee job history.
  • There are some service issues. Depending on the consultant who is working on your case, you may get different answers. Also, the cases are sometimes prematurely closed before I have a chance to accept the case resolution. This is a training issue.
  • Consolidating HR administration under a single solution
We have not been able to achieve this goal due to internal structural considerations.
We selected UltiPro because it was more intuitive than ADP Workforce Now and Ceridian Dayforce and is easier for administrators to use. Also, Workday was also more expensive than UltiPro.
UltiPro is well suited for organizations that are smaller with fewer component companies. It is difficult to navigate for larger companies that are more complex in structure.

UKG Pro Feature Ratings

5.9
Employee demographic data
8
Employment history
3
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
7
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
6.0
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
4
Salary revision and increment management
Not Rated
5.7
Approval workflow
8
Balance details
4
Annual carry-forward and encashment
5
Employee Self Service ()
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Not Rated
Manager tracking tools
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

UltiPro Support

We find that we need to follow up with the service teams once we open a ticket. This is a detractor for the administrative to providing the necessary customer service support to our internal customers. However, once the ticket is assigned, the customer service consultants provide excellent quality of service on the report issue.

Relationship with Ultimate Software

We have been in constant contact with our Customer Support team since go-live. They have been extremely effective in helping us to resolve our service issues. We have even had contact with a consultant who made sure we were getting the best from the system by probing into our business processes to determine if we were using the system effectively.