UltiPro: A solution to be seriously considered and why
May 28, 2020

UltiPro: A solution to be seriously considered and why

Tracy Ratcliffe | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UltiPro is used by our entire firm, allowing all employees to view/update their payroll and benefit information, annually enroll in benefits via the UltiPro open enrollment process, apply for new positions within the firm via recruiting, and enter their time via workforce management. UltiPro also allows our managers to review/approve the time for their teams, as well as, make annual compensation and bonus updates in a streamlined process. The Business Intelligence reporting feature allows us to report on data at any given point in time for the many surveys and reports required by our industry. UltiPro On boarding has allowed to onboard new hires in a paperless process with electronic signatures and forms. There are many process enhancements we have been able to implement with the Ultipro product to create efficiencies and quality in our job responsibilities.

Pros

  • Business Intelligence reporting: it allows for point in time and can report on all data fields within the database.
  • Salary Planning: this has allowed us to take a completely manual process with excel spreadsheets and make it an online process with approvals and workflows. Once approved the data automatically flows over to the employee's HR record. This has saved a lot of time for the managers, Human Resources, and Payroll.
  • On boarding: we have taken a paper process and made it completely paperless.
  • Configurable: the ability to create our own fields for data specific to us, and place those fields on current screens for updating and reporting.

Cons

  • Workforce Management: this is the new time system. The pay rule calculations are spot-on, however, the end-user navigation and screen looks need enhancement and more end-user configurability
  • Recruiting form enhancement to include an application form to supplement the application process of a job opportunity. There is more information we request on an application that we would like to request via the recruiting process.
  • Consolidating HR administration under a single solution
We have achieved this outcome along with may time saving opportunities because of the functionality of UltiPro.
UltiPro's reporting capability and the ability to easily see employment, compensation, and job history in a logical format and screen view were are main reasons for selecting UltiPro.
The reporting in UltiPro is excellent. UltiPro has also allowed us to pay our W-2 and K-1 employees so that all employees can take advantage of the complete self-service module.

UKG Pro Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
8
9.0
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.7
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
9.3
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
10
Manager tracking tools
8
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
9.1
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
10
Job Search Site Posting
9
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
9

UKG Pro Support

Support has been a challenge, however, there has been improvement. Ultimate has an escalation process that is effective and they do listen to the voice of the customer.
We have a time-sensitive year-end payroll process, each year I review this process with our Account Manager to ensure success. Each year Ultimate helps us achieve this process timely and correctly.

UKG Pro Reliability

We have had minimal issues with pages loading, reports generating, and any integrations we have in place.

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