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Great for quick results
December 14, 2020

Great for quick results

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

UserTesting is being used by multiple product development and user research teams in the organization. It is being used for testing out prototypes, interviewing users, product iterations, feedback, and A/B testing.
  • Easy to use.
  • Quick results and turnaround time.
  • Lots of customization options.
  • Testers don't really represent real life users "in the wild."
  • Testing environment makes it hard to get an authentic response from the testers.
  • Recruitment options are a bit limited.
  • Faster turnaround times.
  • Easier stakeholder buy-in.
  • Helping adopt user testing into our regular workflow with less friction.
Support teams are very responsive and helpful.
Easy to use on desktop - however wish it was easier to collaborate with teammates on creating and editing the tests.
During time-sensitive projects, the speed of UserTesting's turnaround time has been really beneficial. We were able to incorporate user testing earlier in the product development process and iterate before launching.
Qualaroo integrates really nicely with our websites and allows us to recruit users in a specific moment during their session, which is very helpful. But UserTesting allows for a much more sophisticated testing experience once the user is engaged.
If you just want quick results to help make a product decision, UserTesting is easier than going through the cumbersome recruitment process engaging existing users, scheduling them for user research, and interviewing or conducting usability testing on your own, and recording the results. However, you always have to take the results you get from UserTesting with a grain of salt as the testing conditions aren't really ideal to get a genuine user reaction. It employs professional user testers. These people test products all day every day. So their mindset, behaviour, vocabulary, and reactions are quite different from how a "layperson" user might react to your product.