Easy to use & highly customizable software
January 12, 2022
Easy to use & highly customizable software
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with VanillaSoft
It has helped us make our calling processes more efficient. The calling team of representatives [was] able to customize the calling list before starting the calls for a day. Also, using VanillaSoft, we are able to run multiple campaigns for the calling simultaneously. It resulted in faster calling, faster results.
- Run multiple campaigns simultaneously for calling
- Easily customize data fields
- Routing & prioritization of leads
- Reporting, especially custom reports, is difficult to set up
- Integration options are limited compared to other software
- The system freezes sometimes but usually it is running again in a few minutes
- More calls in less time
- Better tracking of appointments & follow ups
- More campaigns done in less time
Do you think VanillaSoft delivers good value for the price?
Yes
Are you happy with VanillaSoft's feature set?
Yes
Did VanillaSoft live up to sales and marketing promises?
Yes
Did implementation of VanillaSoft go as expected?
Yes
Would you buy VanillaSoft again?
Yes