Happy Vidyard User!
September 14, 2019

Happy Vidyard User!

Gabrielle Wayman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vidyard

Individuals use it as a communication channel with existing and prospective customers. Those of us who use it find it an incredibly valuable sales and relationship tool!
  • Emailing embedded personal videos using the whiteboard trick is a great way to catch the attention of folks who haven't responded in a while!
  • It's very easy for me to look up and share past videos.
  • The interface is simple and it's easy to teach others how to use it.
  • It can be hard to click start/stop when recording a video without having to look away from the camera. Is it possible to make it an option to edit off the last second of a video so that we don't look offscreen at the very end?
  • It's hard to understand the tracking/ analytics sometimes, but this might be because I'm not sharing the videos "correctly." I work with account groups, and my best use case is to record one video addressing the team and sending it to everyone. I don't want to send five or seven different emails, so I put multiple email addresses on the send line. I'm told this causes the tracking to be incorrect, but I'd rather have poor tracking than have to send the same video over and over to individual users. Not only is that a pain for me, but it also means that the team can't respond as a group to each other--only to me.
  • Positive growth of client relationships
  • Too many "old school" account managers are resistant of using it, and it causes tension on the team.
Basically easy enough, but it's more about changing the mentality of our users to get them actually using it.
SO HELPFUL! Love the emails and blog posts with ideas and suggestions. They're a great group!
Have not tired others
Prospecting, for sure. Also client relationships. I can send a report and have to rely on how the reader interprets it, but if I include a video I can provide a human face to the report and some context so that we can have a dialogue about it. I also like to use the voice-over option when I need to answer a question via email--show, don't tell. Eliminates a lot of confusion.