All Small Businesses should be very cautious when selecting a technology partner

I had a major problem with Vidyard. The technology did not work on cell phones and we made many calls to Vidyard. After an embarrassing experience I had with a client (lawyer) where I showed them a Vidyard video that did not play, I had enough. I called Vidyard to let them know I was going to cancel their service and move to a competitor. The customer service has been horrible, treating me (who had a horrible experience with their company) like a criminal. They sent me to a lawyer who is an aggressive lawyer trying to sue me during this pandemic... everything about Vidyard and this whole situation is awful. I am a very small company who needed the PPP and who is now dealing with collection attorneys calling me. I have NEVER had this happen with another company. STAY FAR AWAY from these guys. They care less about small businesses. They care about revenue to their company.