WatchGuard AuthPoint is marvelous
Updated August 05, 2022

WatchGuard AuthPoint is marvelous

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WatchGuard AuthPoint

WatchGuard AuthPoint provides MFA capabilities to many different products. As a service provider, it allows supervision on all customers that buys WatchGuard AuthPoint through us. The administration is a breeze since setup guides are readily available on the WatchGuard Website. It has been implemented as a MFA for servers and Desktops and securing SSLVPN for WatchGuard and FortiGate firewalls.
  • MFA on the cloud
  • Ease of Administration
  • Availability of Authpoint service
  • Many integrations with today's applications
  • Some product integration requires Authpoint Gateway. Meaning additional service to maintain
  • WatchGuard AuthPoint Logon App unable to secure usernames with spacing
  • Loading speed of WatchGuard Cloud console can improve
  • Move towards service based sales than hardware based
  • Subscription based, monthly or annual billing to customers
  • Some customers do not accept monthly billing
FortiAuthenticator is OTP based only or 2FA. Whereas, WatchGuard AuthPoint has the flexibility of choosing OTP, QR, password, or Push notification. Fortitoken licenses are affixed to a single FortiGate unit and can only be used for FortiGate services only. Whereas WatchGuard AuthPoint can be deployed in many different applications, thus more value is added.
It is easier to reset and replace a software token than a hardware token. Purchase is required for Hardware tokens, given the massive delay in the global chain, it is faster to deploy software tokens. It is much more manageable in terms of administration and tracking. WatchGuard AuthPoint does have the hardware token option just in case organizations still require them.
WatchGuard AuthPoint allows authentication via Password, Push, OTP, and QR code. Administrators can choose to enable one or multiple ways of MFA (depending on integration). The push method is great for WatchGuard AuthPoint Logon, especially for Desktops and Servers. At times the push notification does not come through. However, the WatchGuard AuthPoint app has a feature to check for any pending push notification.
With the combination of WatchGuard AuthPoint and secure SSO, we find that users are no longer required to key in passwords. We have set it up in a way whereby only the MFA is required which is ever-changing. Some users find it a hassle at the start, most users appreciate the need not to remember and reset passwords.

Do you think WatchGuard AuthPoint delivers good value for the price?

Yes

Are you happy with WatchGuard AuthPoint's feature set?

Yes

Did WatchGuard AuthPoint live up to sales and marketing promises?

Yes

Did implementation of WatchGuard AuthPoint go as expected?

Yes

Would you buy WatchGuard AuthPoint again?

Yes

I will recommend it to be implemented on servers. The prompting of MFA when RDP forces small companies to create users for each administrators. Also effective in securing laptops. For firewalls, if it is SSO based implementation, the firewall policies cannot be granular on the access of SSLVPN users and groups.

Evaluating WatchGuard AuthPoint and Competitors

Yes - Fortitoken was replaced due to being locked into the Firewall itself. Although there are updates stating that the tokens is available on Forticloud. However, there were not guides found on how to migrate on-prem tokens to Forticloud. Additionally, Fortitokens can only be use for Fortigate products only, whereas Authpoint can be integrated into many other products.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The Product Feature is the main decision for us in choosing WatchGuard AuthPoint. WatchGuard AuthPoint is a Multi-Factor Authentication (MFA), whereas most competitors out there only has 2FA - OTP solution. As a MFA, it allows administrators to configure 4 different types authentication. This flexibility allows practical solutions to be offered/used.
Probably the only difficult issue in explaining AuthPoint is the length of the license. Vendors will find difficulty in giving an estimate of when the license will last when new licenses are applied to existing ones. WatchGuard may have listed the formula for calculation on it's website, but we have never gotten an accurate count before.

WatchGuard AuthPoint Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
There is no premium support for WatchGuard AuthPoint
WatchGuard AuthPoint has never failed since our implementation. It provides superb value at a good price point for its' users to secure their existing systems. Probably the only complaint is the requirement of AuthPoint Gateway for some 3rd party integrations.
We only required WatchGuard support for registering our customers' firebox into our WatchGuard Cloud which was quick and easy.