Item: Webex App
Rating: 10
Author: Marco Conde

Use Cases and Deployment Scope

The Webex App has improved a lot. Previously, we needed to use 1 application for instant messaging and calls, and another application for meetings. Webex App simplifies the 3 biggest challenges of our company, which are to communicate by voice, video, or messages securely from a single application. Webex App also supports a corporate telephone extension, which helps us make calls for traditional use to cell phones, long-distance dialing, international calls, etc.

Pros and Cons

Share files.
Makes internal and external calls to PSTN destinations.
Scheduling meetings inside the app.

High CPU performance on windows 10.
The consumption of CPU, ram, resources.

Return on Investment

Use of the application during the pandemic.
All users are covered with Webex App.

Alternatives Considered

Microsoft Teams

Microsoft Teams does not have the possibility to make calls to the PSTN with the CISCO telephony infrastructure, that is, in order to use Microsoft Teams, it is necessary to install additional components to direct a Microsoft switch to internal and external VoIP calls. With the Webex App, you can do the native integration to the CISCO telephony switches, or else, use PBX Cloud switches called Webex calling, strengthening the Webex application.

Support Rating

You have the support of the manufacturer to be able to call a central telephone number and capture the problems of the application. It is also possible to open a support case and have it communicated through a chat for follow-up and resolution of incidents. By having licensing contracts with a Cisco partner, you have the support of the partner for follow-up. The application receives updates automatically from Cisco, without the need for maintenance windows to apply patches or upgrades.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Zoom, Microsoft Teams

Usability

For the application to be a success story, an adoption plan must be made in companies. The company's collaborators may use user guides, best practices, among other recommendations so that its usability can generate a commitment to the application by end-users. This use is measurable through the analytics of the Webex administration portal, known as Control Hub.

Likelihood to Recommend

The application is available for any user who requires business and traditional collaboration. It is not necessary to have a paid license in order to enjoy the benefits of the Webex App. Simply register with a personal email to make use of instant messaging, free Webex meetings, [and] share files safely in the Cisco cloud.

Webex experience

Overall Satisfaction with Webex App