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What a great product!
October 30, 2023

What a great product!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use it to interact with Cisco and our clients on a daily basis. It is mainly used by our pre-sales, sales, and engineering teams. Great business tool to collaborate and connect with relevant teams and people. All the features which keeps growing are a great enablement for us and make the experience so much more fun and interactive. A major benefit is that security is built in. I believe the Webex App is the most secure soft client on the market. Our clients also benefit from the fact that the Webex App can register to the cloud or their existing on-prem solution.
  • Very secure and reliable
  • Simple to use and navigate
  • Feature rich and keeps expanding on this often
  • Good quality and experience with audio and video
  • Better and simple integration with other similar platforms would help
  • More options to personalize the app
  • Avatars
  • Saves time and money not needing to travel
  • It saves us from buying desk devices and needing to refresh them every few years
  • Webex App
  • Webex Calling
  • Cisco Webex Room Series
Migration to soft client had to be done within weeks. It was a fairly simple process. Issues mainly experienced with use adoption and security.
A big challenge was getting staff working securely remotely, this we greatly made easier with the Webex App and Cisco's collaboration architecture flexibility.
Better collaboration. Flexibility in working hours. Better time management. Productivity went up. Better work-life balance.
Webex App is a better enabler, in my view. More secure. More architecture flexibility. Simpler licensing model. More advanced features built-in.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Well suited:
- For mobile users always on the road. Good that they can move calls between their mobile phone and the app
- Remote working staff as these users prefer soft clients, even when coming to work in the office, they still prefer the soft client
- Receptionist, they prefer to use a soft client as their switchboard software is on the PC already
- Contact center agents, they prefer the soft client to free up their hands and they also already have the CC software and manage calls on the PC

Webex App Feature Ratings

Project Management
7.5
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
6
Mobile Access
8
Search
8
Visual planning tools
Not Rated
Communication
7.6
Chat
9
Notifications
8
Discussions
9
Surveys
9
Internal knowledgebase
6
Integrates with GoToMeeting
6
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
7
File Sharing & Management
8.0
Versioning
Not Rated
Video files
9
Audio files
9
Document collaboration
6
Access control
8
Advanced security features
8
Integrates with Google Drive
Not Rated
Device sync
8

Cisco Webex Experience

Integrated with on-prem CUCM for calling functionality. Now a simple and easy tool to use for calling.
Very secure and reliable, making it a good option for enterprises.
Simplification in the app is great as users want ease of use. The noise suppression is amazing, did not think it would work that well.

Using Webex App

Sales, pre-sale, engineering
5 - I don't know, actually. Not had the need for support yet.
  • Team collaboration
  • Secure product
  • Feature rich
  • Team events
  • Monthly updates
  • Managing a team schedule
One of the best products in the market.

Evaluating Webex App and Competitors

Webex App Support

I have not needed much support with it.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
None

Using Webex App

Easy to use and feature rich.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
None
  • Setting up teams
  • Adding content to chats
  • None
Yes - Not used it yet.