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Webex App Review
Updated August 07, 2023

Webex App Review

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We use it for calls scheduled by Cisco employees. If it's scheduled by our organization, we use Microsoft Teams.
  • Share screen is easy and fast
  • Option to Pause Screen Share
  • Stable
  • Too dark
  • Not very intuitive
  • The organization of attendees during calls is weird and the change options are limuted
  • Layout seems outdated
  • A bit complex sometimes
  • No impact
Information not available
  • Microsoft Teams
It's extremely dificult to make Teams calls using Webex video conference systems.
Microsoft Teams is more intuitive, experience is lighter and friendly, more intuitive, easier to navigate and better integrated with remaining aplications that we work with. Webex takes too much time to setup the calls, sometimes it gets a bit anoying the message "setting up the chairs". Webex should just do it faster.

Do you think Webex App delivers good value for the price?

Not sure

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

No

Possibility to pause the screen share is definetly a plus. This allows to navigate to other windows, while the screen keeps being shared with the audience.
However, the calls on temas are not pleasant, the layout is too fixed, dark and looks outdated. After the call window is minimize is tricky to get back on the default display.

Webex App Feature Ratings

Project Management
6.0
Mobile Access
6
Communication
6.0
Chat
8
Notifications
4
Surveys
7
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
5
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
Not Rated
File Sharing & Management
Not Rated
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Webex App Support

My IT team provides the user support for Webex.
ProsCons
Support cares about my success
Escalation required
Need to explain problems multiple times
I was not involved on the purchase process.
No.

Using Webex App

It works fine