Item: Webex Calling
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We have multiple sites in different countries and we need to have a centralized managed environment to all of them, integrated with our Azure AD and with a centralized carrier in order to reduce hardware costs and licenses. Webex Calling is the perfect suite for all of these and gives us a lot of benefits.

Pros and Cons

Easy to manage
No need to have on-prem infrastructure
Scalable

Log with different account on the same app, maybe account of different tenants
Calling panel has to be modernized
Add button to do call things, instead to use the 3 dots

Return on Investment

One contract with one provider instead of multiple contracts
No more hardware
No servers to use mobile phones

All-in-one Platform

I don't have any other products.

Security

It is an all in one solution, you just purchase licenses and configure the cloud, and everything is ready to work, it's a zero touch provisioning like.

Alternatives Considered

Microsoft Teams

The document sharing is better than Microsoft, and the calling features are more well done.

Key Insights

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

Webex Calling is well suited in all of the customers that have stores around the world, where they have few users in multiple locations or users that travel a lot. In all of those cases you don't have to install CUCM, Expressways, make DNS changes and stuff like that, but you just need to purchase licenses and add users/numbers to the cloud.

Webex Calling review!

Overall Satisfaction with Webex Calling