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WebExpense user review
June 10, 2021

WebExpense user review

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management

Overall Satisfaction with Webexpenses

WebExpenses is used to process expenses which I incur in my day to day role such as business mileage, food costs, travel tickets and administrative expenses. It is used by all people at all levels across the business to submit any business expense personally incurred at work and is done via browser or app
  • easy to access
  • each claim clearly separated
  • at a glance view of current expense status
  • [I believe] receipt capturing & use for mileage in particular is clunky
  • [I have experienced] unexpected errors on routes which claim to be changed by the user which have not been
  • Sometimes crashes when adding receipts leading to whole claim to be redone [in my experience]
  • One solution for all
  • easy to access
  • Clear approval flow
[I feel it is] not very user friendly especially for completing business mileage. [In my experience, it is] also very difficult at times to upload and retain receipts for attaching to claims, often leading to having to take multiple pictures of the same receipt & add them on individually to each claim. [I believe] it should be more intuitive for the user experience
I have not had to use customer support
As a user, the platform does the job required & has great potential but could be executed better
[I believe] it has the potential to be better. [I feel] user experience should be good but let down by compared functionality.
Well suited for desktop users as opposed to app users. Desktop is easier to add & claim for business mileage. App use for adding mileage is difficult and often does not work well.

Often find that the easiest way to add receipts is to complete claim on desktop then add receipts using the app