WebPT is the BEST of the BEST! HANDS DOWN THE BEST BANG FOR THE BUCK! Customer Service is A-#1 in a world where excellent customer service is a thing of the past!
May 17, 2023
WebPT is the BEST of the BEST! HANDS DOWN THE BEST BANG FOR THE BUCK! Customer Service is A-#1 in a world where excellent customer service is a thing of the past!
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- EMR
- Analytics
- Outcomes/MIPS
Overall Satisfaction with WebPT
We are a small, outpatient physical therapy clinic that see patients in an office setting. We utilize WebPT as our Electronic Medical Records vendor. We started with WebPT pretty early on- they were a fairly new company when be came onboard with them. At that time, WebPT did not have an all inclusive EMR and billing software. We utilize Kareo for our billing platform. WebPT integrates with Kareo pretty seamlessly. We have had very few issues in the 10+ years we have been with WebPT. It helps us maintain compliance with insurance, especially government entities, like Medicare. WebPT helps to keep us on track with productivity for staff accountability, provides reports for billing, and keeps us compliant with our State Practice Act- it keeps patients scheduled easily with appointment reminders so
- Calendar Year Medicare Thresholds amounts for Physical Therapy are totaled after the completion of each note- according to the Medicare allowed amounts- this in turn keeps us on track with maintaining Medical Necessity according to Medicare Guidelines.
- Customer Support is TOP NOTCH! Questions are answered in a timely manner and most often issues are handled within a work day.
- Patient scheduling is very user friendly- you have the option of using default settings or creating custom settings as required for your clinic/practice.
- Missing notes are easily and quickly found by running a simple report. When you are a busy facility and see so many patients, it's easy to miss a note, which in turns is missing reimbursement! I love the fact that this can be easily found and rectified!
- Navigating with fewer clicks- more shortcuts for efficiency would be a welcomed addition.
- Therapist sometimes complain that notes could be easier to complete by having more drop down boxes so there isn't so much manual entry.
- Having the ability to receive faxes within the EMR and have the ability to upload to the patients medical records or chart. As of now, WebPT can only fax out.
- Credit card payments through WebPT utilizes a card reader that IS NOT chip capable. This needs to be updated for extra security.
- Analytic Reports are not the easiest to utilize. Using the filters for date ranges, columns, etc. is cumbersome, at best.
- Staff productivity has increased by at least 20% with report capabilities.
- Patient cancellations rates decreased by a little over 15% after appointment reminders.
- Claim rejections and denials stay at less than 1% every year because of the reports and tracking capabilities.
Before using WebPT, our clinic had a higher claim denial and rejection rate. Our clinic was all paper- Onboarding with WebPT brought accountability to almost all aspects of our clinic. Automation brought a better success rate. AR increased by leaps and bounds thanks utilizing reports on a daily and weekly basis.
Not really. We have always had a really good reputation when it comes to patients having a positive experience. We are a small clinic in a small rural community. We have always been known for treating patients as though they are family. We maintain a really great relationship with our referring providers and their office staff.
Do you think WebPT delivers good value for the price?
Yes
Are you happy with WebPT's feature set?
Yes
Did WebPT live up to sales and marketing promises?
Yes
Did implementation of WebPT go as expected?
Yes
Would you buy WebPT again?
Yes