Wistia is easy to use and affordable
May 19, 2016
Wistia is easy to use and affordable
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wistia
I worked at a company that needed a place to host their training videos. We were experiencing some issues with the previous host. I researched and found Wistia. I made sure that most users would be able to use the site at their place of employment (was the least site that was blocked by a filter). I found Wistia and we did a trial run. Once we decided that it was the best option for us, it was my responsibility to move the 1100 videos to Wistia. The upload process was a breeze. They provided simple step by step instructions on customizing and personalizing the videos for our branding. It is still used in that company today and the videos are hi-def.
- Inexperienced people can use the site.
- Easily walks through customizing videos.
- Can give limited access to co-workers.
- Great analytics information.
- The cost factor for space was unbeatable.
- Accessing the analytics on the videos is a little tricky.
- To add another user was difficult to find.
- Inability to password protect videos so that the person viewing could purchase the videos.
- We had better quality videos.
- We had more views of our videos because they were not blocked by filters.
- Less time to upload and render videos.
- Happier clients and they were more willing to purchase our paid videos.
- Brightcove Video Cloud, Vimeo Pro and Sprout
Vimeo had the password ability so that we could sell classes on-demand, but did not have the ability to brand like Wistia offered. It also was not as quick to upload and render the videos so we could offer them to the viewers. Brightcove worked well with our CRM platform, but it also didn't offer the password and the cost was not comparable to Wistia.
Using Wistia
2 - They represent our training function of the business. Wistia would host our free on-demand training, which could possibly lead to a purchase of a training class/seminar.
1 - Someone who understood video editing and was able to work with gGraphics and movies.
- To aid in training.
- To offer free training.
- To add public videos about our office life.
- We would upload videos of our office functions to post on Facebook.
- We uploaded commercials that were imbedded in our website.
- Commercials
- Free Training
- Paid On-Demand Training
Evaluating Wistia and Competitors
Yes - Sprout just couldn't hold up to the space needed for our videos.
- Price
- Product Features
- Product Usability
- Product Reputation
- Analyst Reports
- Third-party Reviews
Single most important factor in choosing Wistia was the quality and product usability.
I wouldn't change a thing.
Wistia Implementation
- Implemented in-house
Change management was minimal
- Time consumption in uploading the videos.
Wistia Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success | None |
Yes - When I need answers to complicated issues, I need them quickly. These videos are part of our money maker business and I needed to make sure that I was able to get my issues resolved quickly.
I was stuck on uploading a video and it appeared there was two uploaded. I contacted Wistia to remove one of the videos as I was unable to. They quickly had the video down and contacted me with in 15 minutes to let me know that they had completed my request. I never felt like I was getting a signature response from their support team, they were always personable and knowledgeable.
Using Wistia
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Quick to learn Convenient Feel confident using Familiar | None |
- Once the video is uploaded it just moves through a series of questions to brand and personalize your video.
- Placing the videos in categories.
- Figuring out the correct string to imbed in our website.