Solid ecommerce solution for our retail business
July 06, 2023

Solid ecommerce solution for our retail business

Kat Karpenko Wozny | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WooCommerce

We use WooCommerce to manage the ecommerce side of our business. Roughly 20% of our purchases are made online, so we needed a system where we could list and update our inventory for our customers to choose from. Aside from this, we also use it to collect feedback & requests, and to run our blog
  • There are a lot of layout options for vertical images.
  • It has low comission rates
  • It's easy to pick up and integrate with other mainstream tools
  • The listings are very easily updatable
  • I find it a bit expensive, especially compared to some of its newer competitors
  • It doesn't have as much technical documentation as other tools like Shopify
  • There aren't a lot of plugins for it
  • It's enabled us to send our cart quitters to our CRM
  • It helped us et new products to our customers faster
They're very similar to be honest, but from our experience and what I've seen online, WooCommerce seems to have better performance and pricing. I think they probably match in quality for most other features

Do you think WooCommerce delivers good value for the price?

Yes

Are you happy with WooCommerce's feature set?

Yes

Did WooCommerce live up to sales and marketing promises?

Yes

Did implementation of WooCommerce go as expected?

Yes

Would you buy WooCommerce again?

Yes

I can vouch for WooCommerce's performance in a small business setting. It has good performance, it's easy to integrate with other tools, the transactions work smoothly, and most importantly, we can get on the system and update our stock/listings in seconds.

WooCommerce Feature Ratings

Product catalog & listings
10
Product management
9
Bulk product upload
Not Rated
Branding
10
Mobile storefront
9
Product variations
10
Website integration
10
Visual customization
10
CMS
10
Abandoned cart recovery
10
Checkout user experience
8
eCommerce security
8
Promotions & discounts
8
Personalized recommendations
7
SEO
7
Multi-site management
Not Rated
Order processing
9
Inventory management
10
Shipping
Not Rated
Custom functionality
8