Workato - flexible, powerful, easy to use
March 21, 2019
Workato - flexible, powerful, easy to use
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Workato
In our organization, Workato allows our product support team to communicate directly with our product development teams while allowing each side of that equation to use the software solution that best meets their needs. Workato ensures that our users aren't required to use multiple systems or enter their data twice and are always up to date, minimizing the time and effort required to solve often complex customer support issues.
- Does not require developer resources to implement or maintain.
- Time to production is measured in hours including testing and end-user validation.
- Flexible, allows you to test multiple approaches to solving a business problem.
- Robust software that lets you build in error handling.
- Changes can be made in production during business hours without impacting your users.
- Exceptional and responsive support team
- Improved support for Dynamics CRM data types like option sets.
- Larger online library of self serve resources, specifically around debugging new recipes.
- Allowed us to migrate our support team to using Dynamics CRM full time to be in line with our sales and service teams and prevented them from needing to manage two different systems simultaneously.
We ended up choosing Workato because of how easy it was to get started and because it did everything we needed it to do. It was one of the first products we trialed specifically for this use case even though we had used other products in the past. The trial was enough time to get us up and running and gave us something we could use in production. The learning curve was a short one and the UI was intuitive.
Workato Feature Ratings
Workato Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - Not necessary