To Wrike or Not to Wrike, that is the question.
Updated July 11, 2023

To Wrike or Not to Wrike, that is the question.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Wrike

We used Wrike to create tasks for developers and design, resourcing for various projects as well as creating timelines. We got rid of Wrike for the following issues: It is not intuitive at all. It takes quite a while to figure out how you need to navigate. You have to perform several clicks to do you what you want. Making timelines was a disaster. Having to adjust timing for weekends was a total pain and took way too much time. Too many steps to create tasks. You need to make things simple. Mobile view is awful. Mobile is an important feature. Mobile is sloppy and is something I totally avoided. Resourcing was always a mess. Constantly having to refresh, and people being locked from the boards was obnoxious. There are no good features for Accounts team to use. Lastly, whenever we had an issue, customer support was not helpful whatsoever.

Pros

  • Free version
  • Connection to some apps

Cons

  • Fix the UI. Too many steps and too confusing. Needs to be simple!
  • Changing tasks is a disaster. Make it simple!
  • Task priority is a disaster.
  • I would never just pass this tool off. You need to really learn it before you attempt to give to someone else.
  • Super expensive.
Wrike does not stack up against Monday or ClickUp. That is why we left Wrike. Navigation in Monday and ClickUp is fast and easy. Creating tasks is a breeze and very easy to follow. Resourcing is easy. Creating different forms within each is simple and very useful. Integration into Slack is really nice. Creating project lists is quick.

Do you think Wrike delivers good value for the price?

No

Are you happy with Wrike's feature set?

No

Did Wrike live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Wrike go as expected?

No

Would you buy Wrike again?

No

The only thing that I thought worked well was connecting to other apps and the gantt charts were okay (if you like gantt charts). Other than that, I am glad we no longer use Wrike at my organization and we have moved to another platform. I provided a long list on page one of reasons why I dislike Wrike and I would never suggest it to any other organizations.

Wrike Feature Ratings

Project Management
2.2
Task Management
2
Resource Management
2
Gantt Charts
5
Scheduling
2
Workflow Automation
3
Team Collaboration
3
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
1
Email integration
Not Rated
Mobile Access
1
Timesheet Tracking
1
Budget and Expense Management
Not Rated
Professional Services Automation
4.0
Project & financial reporting
Not Rated
Integration with accounting software
4

Using Wrike

60 - PMs, AMs, Developers and Designers
  • Task management
  • Resourcing
  • Timelines
We disliked Wrike due to it not meeting our needs and the fact it is not simple to use. Therefore, we switched to a different app.

Wrike Support

Wrike support was not helpful whatsoever. Gave the runaround. Would ask you the same basic nonsense that was already attempted. Took way too long to get back.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
Yes - No it was not. Took over a week to respond to our team, and when they did respond, had absolutely zero resolution. They run through a script of the same nonsense.

Comments

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