Xactly Incent Review
Updated January 03, 2021
Xactly Incent Review
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Xactly Incent
We use Xactly to calculate commission for our sales reps. It is being used by the Finance and Sales departments. It helps with the accruals and commission payments when the system works. Lately we are having so many issues with Xactly. Not sure if the company can't handle the growth of customer base or maybe they won't want to help existing customer because we already renew our contract with Xactly.
- Allows me to use the data to process analysis.
- Allows our company to calculate and recalculate commissions with the click of a button.
- Allows our sales to view their commission in a detailed view or summary view.
- Able to consolidate columns from other views into one report - eg. payments report to show the commission rate and credits
- Allow users to be able to refresh our sandbox environment for testing
- If you need to reopen a period you have to reopen all subsequent periods
- Be able to remove the commission on hold to a house acct
- Be able to view partial released vs partial hold commission
- Not able to group formulas with parentheses eg. excel can group with parentheses
- Lack of support when we have a dead line. Takes over hours to get response. Even the response is unable to solve our problem.
- Able to close commission within 2-3 days
- Unable to meet our accrual deadline due to system issues consistently.
N/A
- Xactly Incent
Xactly Incent Support
Pros | Cons |
---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes -
Xactly is always trying to get you to buy their Premium Plus Support. Even with the premium support, we are not getting what we are paying. Not really sure why we are paying support to have them fix their system issue on the back end. Every month, we need the support to help us to figure out why we can't load our file or can't run the process. We been using Xactly over 5 years and our process has not change so I am not sure why every month we seems to have issues. This started a year ago. Seem the level of service is getting worse.
Yes - It was not resolve in a timely manner. The bug is happening every month but different issues. Not sure why there are so many issues month after month.
Not really. I used to get a very dedicated support for our company but now, keep getting different support every 6 months. It is really hard to work with a new support every couple of months. We have to explain how our process works. After we explained how it works, we get another new support. It seems Xactly can't retain their support for longer than a year.
Using Xactly Incent
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Lots to learn |
- Quota was very to set up
- People records like target or base pay
- Rules a little hard to set up
- Personal Content - you have to enter one by up (wish you can mass upload)
Yes, but I don't use it