Item: Xactly Incent®
Rating: 8
Author: Verified User

Overall Satisfaction with Xactly Incent

Use Cases and Deployment Scope

we use Incent to calculate monthly commissions and to provide reporting to the commissioned employees as well as to the Finance and Sales Operations teams. Prior to Incent the commissions were calculated using spreadsheets so this was a change to automate what had been a very manual process.

Pros and Cons

Pros

Incent allows for relatively easy updates to plan configuration
The tool runs very quickly when we process what we call a sync or pipeline
Most objects can be updated via mass uploads

Cons

Some of the recently updated views are not always intuitive, so I have to reach out to support for assistance, for example in figuring out how to run a query
I am struggling a bit with the document management tool but need to take more training
We have not adopted the prior period processing function as it seems like a big change where the negative impacts might outweigh the benefits

Return on Investment

Incent helps us make sure our reps have confidence that their hard work is being accurately compensated which frees them up to focus on selling

Xactly Data Insights

By providing sales management, sales operations and finance with timely and accurate reporting on the performance of the sales teams we are ensuring they are aware of the developing trends. Decisions can be made to implement changes before bad situations get out of hand.

Compensation Management

We are just starting to make full use of the analytics capabilities for sales planning, territory/quota, and sales forecasting

Xactly Integrations

Using Zinkt and Sales Force, we can run a single process to pull the monthly sales data from Sales Force, have it configured and loaded to Incent, the Incent calculation process run and reports are updated

Alternatives Considered

SAP Commissions

I used SAP Commissions at a much larger company and find Xactly is better suited for a company of the size where I currently work

Key Insights

Do you think Xactly Incent® delivers good value for the price?

Yes

Are you happy with Xactly Incent®'s feature set?

Yes

Did Xactly Incent® live up to sales and marketing promises?

Yes

Did implementation of Xactly Incent® go as expected?

I wasn't involved with the implementation phase

Would you buy Xactly Incent® again?

Yes

Likelihood to Recommend

The Incent tool is very easy to use and the navigation is mostly straightforward. They are still bringing consistency to the look and feel across workspaces, so it will be nice once the updating is complete.

I have found the monthly incentive statements to be too person-centric and when a payee moves between roles some of the data for the old role is reflected with data for the old role and it makes the plan to date metrics confusing.

Xactly Incent® Feature Ratings

Comments

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