If you are on budget and looking for a pro CRM tools in the market, Zoho is there for you to help your team leap
Updated March 18, 2024

If you are on budget and looking for a pro CRM tools in the market, Zoho is there for you to help your team leap

Ahmad Anggi Hakim | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Zoho CRM

Sales, marketing, and business development are the departments that use Zoho, previously we use HubSpot. Every department has its own objective using Zoho, for example, in sales, Zoho helps me organize my contacts by filtering them into some categories and helps me to do the sales process from prospecting to after-sales. The good thing about Zoho for me right now. I have unlimited contacts slots and I can send mass email 1000 emails per day, Zoho functions itself more or less similar to HubSpot but I can the UX is quite more complicated, most of the steps started from setting up
  • Contacts management
  • User Interface
  • Variety of function
  • User Experience
  • Mass email , is it possible to sent directly from my inbox ?
  • The dashboard activity leader board to keep us motivated
  • It makes me shorter time to manage all contacts i have
  • in sending mass email it also can send 500 per send, very easy, compare with HubSpot 50 per send via sequence as reference
It's not the rank 1 CRM in the market I can say, but with the price and functionality, I think Zoho CRM is more than enough to use for small to middle enterprise
Its too complex for me if i can say

Do you think Zoho CRM delivers good value for the price?

Yes

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

Yes

Would you buy Zoho CRM again?

Yes

The pros: price-wise, is comparatively cheaper wide function variety user interface the cons: The user experience ( the step by step on using every function )

Zoho CRM Feature Ratings

Customer data management / contact management
10
Workflow management
7
Territory management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
8
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
8
Case management
7
Call center management
7
Help desk management
5
Lead management
8
Email marketing
9
Task management
7
Billing and invoicing management
8
Reporting
8
Forecasting
10
Pipeline visualization
10
Customizable reports
9
Custom fields
9
Custom objects
9
Scripting environment
8
API for custom integration
8
Role-based user permissions
10
Single sign-on capability
10
Social data
10
Social engagement
10
Marketing automation
9
Compensation management
9
Mobile access
9