1. Home
  2. Customer Relationship Management (CRM) Software
  3. Zoho CRM Reviews
  4. User Review of Zoho CRM
Good solid product that requires little support
April 21, 2022

Good solid product that requires little support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Zoho CRM

Easy to use system for end-users who do not use the software every day.
  • Easy to develop new forms.
  • Easy user interface for end users who only use product occasionally.
  • Pricing for Education institutions. We are a K-12 school and it is getting harder to get approved for the price
  • I has greatly reduced repetitive data entry for our users.
Good solid product. My only issue is the price for education institutions.
They keep coming out with form editors every couple of years with a little bit of a learning curve. Migrations from older forms to new forms have had trouble in the past.
The system was chosen before I arrived (over 8 years) so we have not evaluated an alternative.

Do you think Zoho CRM delivers good value for the price?

No

Are you happy with Zoho CRM's feature set?

Yes

Did Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Zoho CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Zoho CRM again?

Yes

For a product that you do not have to "re-invent the wheel" it is great and has been stable for many years.

Zoho CRM Feature Ratings

4.5
Customer data management / contact management
9
Workflow management
7
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
1
Channel / partner relationship management
1
8.0
Case management
8
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
2.0
Task management
Not Rated
Billing and invoicing management
2
Reporting
Not Rated
2.0
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
2
8.0
Custom fields
8
Custom objects
8
Scripting environment
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
3.0
Mobile access
3