123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyGizmo

23 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

SurveyGizmo

It's useful for any type of survey

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.7
Themes
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.2

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.7
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.2
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.6

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.5
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • User - friendly - intuitive.
  • Strong capabilities - able to create questions easily and logic, as well.
  • Logic - able to apply logic easily and successfully, with a high level of confidence that it will perform.

Cons

  • I found no drawbacks to using 123ContactForm.
  • A few too many sub-menus, but overall not too bad.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
I liked the interface for SurveyGizmo much more than Qualtrics. You knew a question was adjusted in SurveyGizmo and wouldn't change, but with Qualtric's interface, you had to refresh the account several times sometimes to ensure the question would work appropriately. Also, with SG, there were a lot of easier capabilities, such as changing missing values in bulk, required questions in bulk, etc.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
  • Productivity has definitely increased as a result of using the automation tools and easy to understand user interface.
  • Speed of survey deployment has increased significantly over previous survey tools we've used.
  • Service and support is excellent and has had a positive impact on our users.

Screenshots

SurveyGizmo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyGizmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyGizmo Editions & Modules
SurveyGizmo
Additional Pricing Details