123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyGizmo

26 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

SurveyGizmo

It's useful for any type of survey
Rebecca Lynn Kouroupis profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.7
Themes
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.2

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.7
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.3
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.7

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.5
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
No photo available
  • Besides basic features, SurveyGizmo also allows you to write your own scripts to extend the feature to a more powerful level.
  • Integration with Google Sheets and Salesforce, etc allows data to be centralized within your organization for further data analysis.
  • If you need to run apple-to-apple pre and post survey comparison, SurveyGizmo's unique URL variable feature can make that happen beautifully.
Emily Sullivan profile photo

Cons

  • I found no drawbacks to using 123ContactForm.
No photo available
  • Could improve data sharing between projects. If you have year over year data you'd like to consolidate, the process is a bit of a hassle.
  • Occasionally have issues with the system running slow/opening files.
  • Customers occasionally complain they cannot access the survey due to too many users connecting at one time.
Alyson Wegener profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
Justin Kofron profile photo
For the functionality, especially with the additional features such as NPS and Max Diff, SurveyGizmo was all around the best option for the price. It allowed us to do everything we could with a previous tool and didn't have too many extra functions we were paying for but didn't get any true use out of.
Alyson Wegener profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Improved contact information updates
  • Improved reporting
  • Improved workshop attendance communications
Ann Murray, M. Ed. profile photo
  • Better customer service to internal clients
  • Increased time spent previously on sharing data
  • Cost-effective wtih industry budgetary concerns
Alyson Wegener profile photo

Screenshots

SurveyGizmo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyGizmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyGizmo Editions & Modules
SurveyGizmo
Additional Pricing Details