123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

SurveyGizmo

25 Ratings
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

SurveyGizmo

Price to performance, Survey Gizmo is a great tool. There are a couple hiccups but it has a ton of features that you can't get from some of the SMB competition and it even rivals some of the Enterprise competition. If you are looking for a large scale surveying platform, it may be worth it to go with one of the more expensive, team-oriented enterprise versions, but if you're part of a mid sized enterprise or SMB team, SurveyGizmo is worth it.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.7
Themes
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.3

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.2

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.9
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.0
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.7
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
9.2
Analytics
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.6

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.0
Access controls
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
7.5
Compliance
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.5

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveyGizmo
8.6

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • User - friendly - intuitive.
  • Strong capabilities - able to create questions easily and logic, as well.
  • Logic - able to apply logic easily and successfully, with a high level of confidence that it will perform.

Cons

  • I found no drawbacks to using 123ContactForm.
  • A few too many sub-menus, but overall not too bad.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
We have been using SG for over 4 years now. SG definitely is quickly catching up with Qualtrics and there are more and more powerful features coming out. Pricewise, SG is also much more affordable.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It was hard to put a numerical ROI on the use of 123FormBuilder, but it saved time, collected required data swiftly, and provided the data in easily accessible formats.
  • I don't believe there were any negative impacts from the use of 123FormBuilder.
  • SG has allowed us to provide a real-time and convenient tool for our partners to send data to us.
  • SG has a lot of powerful features that, to us, are more than a survey tool. We found it helpful in many scenarios, providing interesting quizzes, screening job applicants or screening if people are eligible for our programs. It actually provides some automation in those processes.
  • You can use the URL variable to track our outreach results and help determine which outreach method works better so we can make adjustment accordingly.

Screenshots

SurveyGizmo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

SurveyGizmo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
SurveyGizmo Editions & Modules
SurveyGizmo
Additional Pricing Details