What users are saying about
42 Ratings
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Top Rated
145 Ratings
42 Ratings
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Score 8.7 out of 100

DemandTools

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Top Rated
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

1CRM

Tool is effective for most of the cases in terms of report generations or effective meeting purposes. Calling features and mailer support with predictions options can be used more effectively. Mobile UI support needs to be updated. In most cases it works fine for Android users, but in some cases [it] uses more mobile data which in turn gives mobile users less interest rather than using office systems.
Anonymous | TrustRadius Reviewer

DemandTools

DemandTools is well suited for almost any data task that would be preformed regularly. A very powerful combination is to pair these demand tools scenarios with job builder and automate away some tasks that may be manual today. DemandTools is great for making quick work of data uploads and edits.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
8.6
DemandTools
Customer data management / contact management
1CRM
8.7
DemandTools
Workflow management
1CRM
9.0
DemandTools
Territory management
1CRM
8.5
DemandTools
Opportunity management
1CRM
8.9
DemandTools
Integration with email client (e.g., Outlook or Gmail)
1CRM
8.5
DemandTools
Contract management
1CRM
7.8
DemandTools
Quote & order management
1CRM
8.9
DemandTools
Interaction tracking
1CRM
8.7
DemandTools
Channel / partner relationship management
1CRM
7.9
DemandTools

Customer Service & Support

1CRM
8.6
DemandTools
Case management
1CRM
8.7
DemandTools
Call center management
1CRM
9.0
DemandTools
Help desk management
1CRM
8.3
DemandTools

Marketing Automation

1CRM
9.2
DemandTools
Lead management
1CRM
9.2
DemandTools
Email marketing
1CRM
9.2
DemandTools

CRM Project Management

1CRM
9.0
DemandTools
Task management
1CRM
8.7
DemandTools
Billing and invoicing management
1CRM
8.7
DemandTools
Reporting
1CRM
9.5
DemandTools

CRM Reporting & Analytics

1CRM
9.1
DemandTools
Forecasting
1CRM
8.8
DemandTools
Pipeline visualization
1CRM
9.3
DemandTools
Customizable reports
1CRM
9.2
DemandTools

Customization

1CRM
8.3
DemandTools
Custom fields
1CRM
8.3
DemandTools
Custom objects
1CRM
8.7
DemandTools
Scripting environment
1CRM
8.3
DemandTools
API for custom integration
1CRM
7.9
DemandTools

Security

1CRM
9.0
DemandTools
Single sign-on capability
1CRM
8.8
DemandTools
Role-based user permissions
1CRM
9.3
DemandTools

Social CRM

1CRM
8.6
DemandTools
Social data
1CRM
8.5
DemandTools
Social engagement
1CRM
8.7
DemandTools

Integrations with 3rd-party Software

1CRM
7.7
DemandTools
Marketing automation
1CRM
7.5
DemandTools
Compensation management
1CRM
7.8
DemandTools

Platform

1CRM
7.2
DemandTools
Mobile access
1CRM
7.2
DemandTools

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • PowerGrid can review and make the updates simultaneously.
  • Single Table Dedupe makes merg[ing] the records easy and can make updates at the same time.
  • BulkBackup [is] just one click, majority data got updated.
  • Scenarios save a lot of time for similar working load.
min liu | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

DemandTools

  • Invoicing and renewals have been very painful. With the constant sales team iteration it becomes very difficult to get in touch with someone.
  • Help documentation is not very easily accessible.
  • Sometimes the filters that can be used for filtering data (especially date/time filters) are not very user friendly and flexible.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.6
Based on 16 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Usability

1CRM

1CRM 8.7
Based on 3 answers
There are/is still room for improvement. But overall it delivers what is expected of it.
Rey Oneal Garcia | TrustRadius Reviewer

DemandTools

DemandTools 7.5
Based on 6 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Reliability and Availability

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.3
Based on 3 answers
There has not been a time since I started 9 months ago that I've encountered any kind of downtime.
Mike Malone | TrustRadius Reviewer

Performance

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.0
Based on 5 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.3
Based on 3 answers
Support is effective and overall give user a good experience. Tool is simple so that this can be used by new people in organizations. This does not give [us] complex problems or hurdles when compared to other CRM's.
Anonymous | TrustRadius Reviewer

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 3.5
Based on 14 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

I have used DataLoader. It is a simple tool for inserts, upserts and deletions of records in a single object. It's great if you have a spreadsheet of ID's that need a field change. It is extremely limited, and has none of the additional features of functionality of DemandTools. You cannot de-duplicate, you cannot cross reference objects, you cannot batch jobs, and you cannot schedule data cleaning activities. It is VERY limited, but it is free for 10,000 rows of data a month. Salesforce has a couple of mass edit and delete features, but it is extremely limited to records in a single object.
Anonymous | TrustRadius Reviewer

Scalability

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 7.5
Based on 2 answers
It's done everything we've needed it to do.
Mike Malone | TrustRadius Reviewer

Return on Investment

1CRM

  • It increases our sales.
  • It increases our output.
  • It provides us reports for analysing data.
  • It's having a positive outline.
Puneet Madan | TrustRadius Reviewer

DemandTools

  • I'm not sure I can answer this. I am a one man crew. They never considered hiring anyone to help me, but I do know its significantly reduced my workload. I used to spend a 12 hours de-duping our audit logs. it was an all day job. I can now do it in 5 minutes. Similarly, I used to spend 12 hours, analyzing our duplicates beans and I now do it in 5 minutes.
Sarah Oden Fite | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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