What users are saying about
37 Ratings
41 Ratings
37 Ratings
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Score 7.8 out of 100
41 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

Sales territory changes are much faster and efficient for our company when using DemandTools; updating the Account owner and having the additional related records for Contacts, open Tasks, and open Opportunities, certain custom object records flow to the new Owner is awesome. We also use DemandTools scenarios to solve some problems with updating custom object records daily in our Finance team; our third ERP vendor is difficult to work with so this was easier than paying them thousands of dollars to improve their system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
DemandTools
Customer data management / contact management
1CRM
9.0
DemandTools
Workflow management
1CRM
9.0
DemandTools
Territory management
1CRM
9.0
DemandTools
Opportunity management
1CRM
10.0
DemandTools
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
DemandTools
Contract management
1CRM
7.0
DemandTools
Quote & order management
1CRM
10.0
DemandTools
Interaction tracking
1CRM
9.0
DemandTools
Channel / partner relationship management
1CRM
9.0
DemandTools

Customer Service & Support

1CRM
9.3
DemandTools
Case management
1CRM
10.0
DemandTools
Call center management
1CRM
9.0
DemandTools
Help desk management
1CRM
9.0
DemandTools

Marketing Automation

1CRM
10.0
DemandTools
Lead management
1CRM
10.0
DemandTools
Email marketing
1CRM
10.0
DemandTools

CRM Project Management

1CRM
9.7
DemandTools
Task management
1CRM
9.0
DemandTools
Billing and invoicing management
1CRM
10.0
DemandTools
Reporting
1CRM
10.0
DemandTools

CRM Reporting & Analytics

1CRM
9.0
DemandTools
Forecasting
1CRM
8.0
DemandTools
Pipeline visualization
1CRM
9.0
DemandTools
Customizable reports
1CRM
10.0
DemandTools

Customization

1CRM
8.5
DemandTools
Custom fields
1CRM
8.0
DemandTools
Custom objects
1CRM
8.0
DemandTools
Scripting environment
1CRM
9.0
DemandTools
API for custom integration
1CRM
9.0
DemandTools

Security

1CRM
8.5
DemandTools
Single sign-on capability
1CRM
8.0
DemandTools
Role-based user permissions
1CRM
9.0
DemandTools

Social CRM

1CRM
7.5
DemandTools
Social data
1CRM
7.0
DemandTools
Social engagement
1CRM
8.0
DemandTools

Integrations with 3rd-party Software

1CRM
9.5
DemandTools
Marketing automation
1CRM
9.0
DemandTools
Compensation management
1CRM
10.0
DemandTools

Platform

1CRM
9.0
DemandTools
Mobile access
1CRM
9.0
DemandTools

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • The simplest things can mean so much. Being able to upload data from an Excel file is very helpful.
  • The ability to use transformations and constants makes uploading records so much easier. Less clean-up and manipulation of files before upload means less likelihood of user error.
  • The ability to update data based on a set of business rules is invaluable. Updating dates using a formula (date + 30 days) is so much easier than exporting data to Excel, performing a date function, saving as CSV, and then uploading. And providing the functionality to save scenarios on top of it makes a very big difference.
  • The single table de-dupe is a great feature. I can customize the logic and use fuzzy matching to find dupes and clean them up.
Beth Follenweider | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • UX/UI - I like the all-in-one screen with steps labeled approach, but it can get clunky at times.
  • Navigating to the right tool - there's not a lot of info on the nav bar about what each tool does. For the ones that aren't obvious, it would help to have a little info so that you don't have to go into Mass Effect and Mass Impact just to determine which one you need.
  • Information in the tool about the advanced options - I rarely know how to use that stuff or what will happen. For example, Mass Impact updates with a formula, etc.
Andrew Schatzberg | TrustRadius Reviewer

Likelihood to Renew

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 10.0
Based on 10 answers
We inherited our Salesforce instance from the previous IT group of this company, who were not putting Salesforce to the correct use. We are a comparatively small organization. The data-related headaches have been dealt with and resolved at the initial stages of revamping the Salesforce instance. Since then, we have put more stress into data validation and data entry, so that we don't get bad data into the system. Thus our current data issues are minimal for using a robust tool like DemandTools.
Mithun Sapui | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.4
Based on 3 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

1CRM

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 10.0
Based on 6 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

DemandTools is essentially the best mass data manipulation tool on the market for working with Salesforce data.
DataLoader is old, out-dated and cumbersome to use. This tool is what DataLoader wishes it could be and essentially replaces it as it surpasses it in every way possible.
Some of the key features of DemandTools over DataLoader are the "expert logic" checkbox which allows for detailed logic-based searches, saving scenarios (repeatable tasks) and the PowerGrid tool in general. After beginning to use DemandTools in 2016, I have used DataLoader maybe 1 time since.
The only use case for DataLoader over DemandTools is to view/export deleted records. That is so far the only thing I've found that DemandTools cannot do that DataLoader can.
Jared Wacht | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

DemandTools

  • With so many inquiries coming from dozens of sources, being able to remove duplicate records has been a huge return on investment. This can be seen, first and foremost, in the money saved by not mailing any print materials to the same student more than once.
  • Similarly, having the ability to mass update records in batch format has allowed us to ensure that our coding is up-to-date and as accurate as possible.
Anonymous | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

1CRM
9.0
DemandTools
8.3

Likelihood to Renew

1CRM
DemandTools
10.0

Usability

1CRM
DemandTools
8.4

Performance

1CRM
DemandTools
10.0

Support Rating

1CRM
DemandTools
9.0

Online Training

1CRM
DemandTools
8.5

Implementation Rating

1CRM
DemandTools
10.0

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