What users are saying about
56 Ratings
60 Ratings
56 Ratings
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Score 8.3 out of 100
60 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • 1CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.3

1CRM

93%
8.7

SalesOutlook

87%
1CRM ranks higher in 7/9 features

Customer data management / contact management

9.6
96%
5 Ratings
9.2
92%
5 Ratings

Workflow management

9.6
96%
5 Ratings
8.6
86%
4 Ratings

Territory management

9.3
93%
5 Ratings
9.1
91%
5 Ratings

Opportunity management

9.6
96%
5 Ratings
8.3
83%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.6
86%
5 Ratings
9.2
92%
5 Ratings

Contract management

8.8
88%
5 Ratings
9.0
90%
5 Ratings

Quote & order management

9.6
96%
5 Ratings
8.4
84%
5 Ratings

Interaction tracking

9.6
96%
5 Ratings
7.7
77%
5 Ratings

Channel / partner relationship management

9.1
91%
5 Ratings
8.5
85%
5 Ratings

Customer Service & Support

9.6

1CRM

96%
7.3

SalesOutlook

73%
1CRM ranks higher in 3/3 features

Case management

9.5
95%
5 Ratings
7.7
77%
4 Ratings

Call center management

10.0
100%
5 Ratings
6.0
60%
3 Ratings

Help desk management

9.3
93%
4 Ratings
8.3
83%
3 Ratings

Marketing Automation

8.5

1CRM

85%
7.6

SalesOutlook

76%
1CRM ranks higher in 2/2 features

Lead management

8.6
86%
5 Ratings
7.7
77%
4 Ratings

Email marketing

8.3
83%
5 Ratings
7.5
75%
3 Ratings

CRM Project Management

9.0

1CRM

90%
7.8

SalesOutlook

78%
1CRM ranks higher in 3/3 features

Task management

9.0
90%
5 Ratings
7.9
79%
5 Ratings

Billing and invoicing management

8.7
87%
5 Ratings
7.4
74%
4 Ratings

Reporting

9.4
94%
5 Ratings
8.0
80%
3 Ratings

CRM Reporting & Analytics

9.1

1CRM

91%
8.0

SalesOutlook

80%
1CRM ranks higher in 3/3 features

Forecasting

8.9
89%
5 Ratings
8.0
80%
4 Ratings

Pipeline visualization

9.4
94%
5 Ratings
8.7
87%
3 Ratings

Customizable reports

9.1
91%
5 Ratings
7.4
74%
4 Ratings

Customization

8.9

1CRM

89%
7.9

SalesOutlook

79%
1CRM ranks higher in 4/4 features

Custom fields

9.0
90%
5 Ratings
8.4
84%
3 Ratings

Custom objects

9.3
93%
4 Ratings
6.7
67%
3 Ratings

Scripting environment

8.6
86%
4 Ratings
7.7
77%
3 Ratings

API for custom integration

8.7
87%
4 Ratings
8.7
87%
3 Ratings

Security

9.3

1CRM

93%
8.2

SalesOutlook

82%
1CRM ranks higher in 2/2 features

Single sign-on capability

9.1
91%
5 Ratings
8.3
83%
3 Ratings

Role-based user permissions

9.4
94%
5 Ratings
8.0
80%
3 Ratings

Social CRM

9.1

1CRM

91%
8.3

SalesOutlook

83%
1CRM ranks higher in 2/2 features

Social data

8.9
89%
4 Ratings
8.0
80%
4 Ratings

Social engagement

9.2
92%
4 Ratings
8.5
85%
4 Ratings

Integrations with 3rd-party Software

8.4

1CRM

84%
7.7

SalesOutlook

77%
1CRM ranks higher in 2/2 features

Marketing automation

8.3
83%
4 Ratings
8.0
80%
4 Ratings

Compensation management

8.6
86%
4 Ratings
7.4
74%
3 Ratings

Platform

7.7

1CRM

77%
6.6

SalesOutlook

66%
1CRM ranks higher in 1/1 features

Mobile access

7.7
77%
4 Ratings
6.6
66%
3 Ratings

Attribute Ratings

  • 1CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.6

1CRM

96%
5 Ratings
8.7

SalesOutlook

87%
5 Ratings

Usability

9.6

1CRM

96%
4 Ratings
9.0

SalesOutlook

90%
4 Ratings

Support Rating

9.7

1CRM

97%
4 Ratings
8.9

SalesOutlook

89%
4 Ratings

Likelihood to Recommend

1CRM

While using 1CRM, I would be able to get the knowledge of customers preference, like how they would like to purchase the products. I'm able to build a good relationship with them. Even if I don't come to know about the contact information of customers, 1CRM ease to recall the full details of the customers.
Anonymous | TrustRadius Reviewer

SalesOutlook

We were using [SalesOutlook CRM] for a seamless experience when it comes to managing clients and their databases in a uniform way.I personally think this tool is a bit hard to learn & is most recommended to someone with prior experience with using Microsoft products.
Ejaz Hussain | TrustRadius Reviewer

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

SalesOutlook

  • Tasks generation feature is great
  • It is integrated with the outlook email
  • Customizable and easy to use.
Abhishek Ankush | TrustRadius Reviewer

Cons

1CRM

  • It should also have voice commands.
  • UX needs to be more interactive.
  • Rest is great.
Puneet Madan | TrustRadius Reviewer

SalesOutlook

  • More features are required when results are being displayed
  • Very less training material is available on internet
  • More options are required in chart/diagram features for better presentation
Jai Soni | TrustRadius Reviewer

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Usability

1CRM

1CRM 9.6
Based on 4 answers
1CRM is wonderful and has helped my company grow and be prosperous. I highly recommend it!
Garry Rumrill | TrustRadius Reviewer

SalesOutlook

SalesOutlook 9.0
Based on 4 answers
Provides a more efficent and organizaed approach to my workload. Easy to implement and utilize
Jeffrey Serra, MBA | TrustRadius Reviewer

Support Rating

1CRM

1CRM 9.7
Based on 4 answers
I've had some questions and difficulty especially in data reporting and lead tracking but was solved very efficiently.
Rey Oneal Garcia | TrustRadius Reviewer

SalesOutlook

SalesOutlook 8.9
Based on 4 answers
Support provided by the team was very prompt at the time of inducting the tool, the overall experience was very good.
Ejaz Hussain | TrustRadius Reviewer

Alternatives Considered

1CRM

While comparing 1crm with ClickUp, I'm able to take 5 screenshots in 1crm whereas in ClickUp i'm able to take only 4 screenshots .
Anonymous | TrustRadius Reviewer

SalesOutlook

I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Anonymous | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

SalesOutlook

  • Features to connects well with my other programs
  • Ease to put my contacts in and get organized.
  • We can easily navigate and customize our organizations need.
Abhishek Ankush | TrustRadius Reviewer

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