What users are saying about

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Salesforce Commerce Cloud

82 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Salesforce Commerce Cloud

In the case of a typical internet retailer, my recommendation would be much higher. However, anyone in a unique vertical that requires extensive customization is going to find Demandware extremely challenging to work with. Moreover, the prevailing attitude at Demandware seems to be "one size fits all". I've solved many of my problems with Demandware through my own tenacity. I would never suggest Demandware to a business with any complicated needs, or one dependent on non-technical marketers to maintain the platform.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Salesforce Commerce Cloud
7.4
Product catalog & listings
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.0
Product management
1ShoppingCart
8.0
Salesforce Commerce Cloud
7.7
Bulk product upload
1ShoppingCart
9.0
Salesforce Commerce Cloud
8.2
Branding
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.8
Mobile storefront
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.5
Product variations
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.2
Website integration
1ShoppingCart
7.0
Salesforce Commerce Cloud
8.6
Visual customization
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.8
CMS
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.0

Online Shopping Cart

1ShoppingCart
8.0
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
1ShoppingCart
9.0
Salesforce Commerce Cloud
6.2
Checkout user experience
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.5

Online Payment System

1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2
eCommerce security
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2

eCommerce Marketing

1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2
Promotions & discounts
1ShoppingCart
8.0
Salesforce Commerce Cloud
6.6
Personalized recommendations
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.4
SEO
1ShoppingCart
7.0
Salesforce Commerce Cloud
7.6

eCommerce Business Management

1ShoppingCart
9.0
Salesforce Commerce Cloud
7.2
Multi-site management
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.7
Order processing
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.0
Inventory management
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.6
Shipping
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.0
Custom functionality
1ShoppingCart
9.0
Salesforce Commerce Cloud
6.9

Pros

  • Email broadcasts are super easy with 1ShoppingCart
  • Affiliate set up and management is easy
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.

Cons

  • The UI needs improvement. There are other systems out there that are more intuitive.
  • Customizing/branding a shopping cart page can be a little tricky - when it should be very simple.
  • Image Management - Through Demandware's Business Manager, loading, assigning and maintaining images in the Product Catalog is a bit cumbersome. Granted, our current implementation doesn't take advantage of DW's Image Management that allows clients to load a single, high resolution image that gets dynamically scaled throughout the site so we load several versions of each product image in each size we need. This certainly compounds the complexity of a tedious task. Moving to Image Manager is expected to reduce some of this frustration.
  • Business Manager - The backend management tool for Demandware could use some UI improvements. The company has a plan to make merchandising and catalog management more WYSIWYG, but has delayed implementation of the improvements. My opinion is if the tool is not ready, then don't force it going live.
  • URL Management - Historically, we have had challenges with the way Demandware handles URLs. Specifically, it used to append required elements that diminished SEO effectiveness and URL "cleanliness". Additionally, we've had challenges with redirects resulting in endless loops, etc. In 2013 the company addressed many SEO challenges and these improvements have had a positive impact at Urban Decay. Interestingly, today, as I write this review, Demandware pushed a new code version that is expected to address some remaining issues with redirects and other SEO-related issues.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Salesforce Commerce Cloud7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Demandware has a more robust system and has dedicated servers with streamlined SAS capabilities. Magento, I believe, is a great solution for smaller e-commerce brands that aren't quite ready for the scale and cost that Demandware entails.

Return on Investment

  • Faster lead conversion, definitely
  • Demandware has allowed our agency to build a great SEO foundation for many of our fashion clients that previously struggled with their old CMSes.

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details