What users are saying about

1ShoppingCart

23 Ratings

Salesforce Commerce Cloud

Top Rated
84 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Salesforce Commerce Cloud

Top Rated
84 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

If you need an ecommerce, email marketing and affiliate program - it is great to have this all in one solution. Larger businesses with many employees in remote locations may need a different solution. If you do not need ecommerce or affiliate, you can use a lower cost program that costs less. The learning curve is short for a solo entrepreneur with some technical knowledge.

Salesforce Commerce Cloud

SFCC is a robust, reliable platform for businesses requiring a cloud-based solution that requires limited development and upkeep. Challenges do come with SFCC should you require heavy customisation.

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Salesforce Commerce Cloud
7.4
Product catalog & listings
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.0
Product management
1ShoppingCart
8.0
Salesforce Commerce Cloud
7.7
Bulk product upload
1ShoppingCart
9.0
Salesforce Commerce Cloud
8.2
Branding
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.8
Mobile storefront
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.4
Product variations
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.2
Website integration
1ShoppingCart
7.0
Salesforce Commerce Cloud
8.6
Visual customization
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.8
CMS
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.0

Online Shopping Cart

1ShoppingCart
8.0
Salesforce Commerce Cloud
6.3
Abandoned cart recovery
1ShoppingCart
9.0
Salesforce Commerce Cloud
6.2
Checkout user experience
1ShoppingCart
7.0
Salesforce Commerce Cloud
6.5

Online Payment System

1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2
eCommerce security
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2

eCommerce Marketing

1ShoppingCart
7.5
Salesforce Commerce Cloud
7.2
Promotions & discounts
1ShoppingCart
8.0
Salesforce Commerce Cloud
6.6
Personalized recommendations
1ShoppingCart
7.5
Salesforce Commerce Cloud
7.4
SEO
1ShoppingCart
7.0
Salesforce Commerce Cloud
7.6

eCommerce Business Management

1ShoppingCart
9.0
Salesforce Commerce Cloud
7.2
Multi-site management
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.7
Order processing
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.0
Inventory management
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.6
Shipping
1ShoppingCart
9.0
Salesforce Commerce Cloud
7.0
Custom functionality
1ShoppingCart
9.0
Salesforce Commerce Cloud
6.9

Pros

  • Access to contact information and creating customer profiles - good for reaching out through customer service, accessing email address, address and detailed information on the client helpful for responding quickly and easily
  • Able to add products and programs through auto responders - able to help share information with different groups of people easily and based on specific options within 1ShoppingCart
  • Easy to create coupon codes and pass to customers or add to website or newsletter for specific time ranges and products
  • Simple to add different products and sell easily with the integrated shopping cart
  • Great tool for multiple users to use and work as a virtual team based on different tasks and range that 1ShoppingCart has
  • Ability to create detailed reports based on sales, customers, and so much more. Very helpful for planning.
  • Demandware is a SaaS solution so it not only provides software but a solid infrastructure. As a client-focused software engineer trying to meet challenging needs quickly, it's good to know that I can focus on the business logic without worrying about the "plumbing." The platform is very scalable and tuned for high performance, as long as you follow common sense architecture.
  • I've come to appreciate the software development and deployment model, which continues to be improved upon. The platform is customizable via server-side JavaScript, with a rich Demandware-specific API. The current version of the platform supports good patterns and practices, via CommonJS modules, while still making it possible to edit, save, and view your changes almost immediately on a development instance. I feel like this is the best of both worlds in terms of developing for the web.
  • Demandware has been in development for many years and has a surprisingly large amount of features. Just one example is the rich Campaigns and Promotions feature, which supports a complex number of configurable conditions and business rules. Clients can easily get many kinds of targeted deals and content up and running, with little development effort on my part, and manage the settings themselves via the Business Manager interface. With additional customization, the options are almost limitless.
  • I'm impressed with the speed and consistency that Demandware releases new features and updates. Every month there's new functionality that can be leveraged to provide better solutions faster.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • The #1 pain with Demandware as a developer has been Pipelines. Originally development on this platform was designed as a visual drag, drop, and configure model. You would create these logic flows (pipelines) in the visual editor, made up of nodes (pipelets) and connectors. These quickly got out of hand and turned into a spiderweb. Worse they were not like anything that most developers are used to. Pipelines save to XML but the markup was not clean and difficult to merge or diff, to say the least. I guess they were aiming for a more simple model but quickly realized that was not sufficient for real-world applications. To their credit, Demandware recognized this and has been steadily moving toward a clean, pure-code model.
  • The benefits of SaaS and the quick release cycle can be a mixed blessing. Features and API's can and do change from time to time. When you're using a platform like this you cannot build it and forget about it. It's not obvious to everyone but you're signing up for some amount of maintenance over time to keep things up to date.
  • The platform has a flaw that still hasn't been resolved. Each Demandware customer "realm" has many instances for development, staging, production, etc. All of the instances have their own user accounts and passwords, and you have to log in to each instance separately. It's very frustrating as an admin or developer, though less so to business users who will only need to access one instance. Demandware could really use a Single Sign On!
  • Demandware has a marketplace for third-party extensions to add pre-build integrations with other systems. While there is a reasonably broad selection of third-party vendors, I have to point out that the quality of many of these components has been sub-par. There are a few gems but many are clunky and quickly cobbled together, and surely require further investment of time. Demandware needs to do a better job of quality assurance with third-party vendors.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Salesforce Commerce Cloud7.8
Based on 10 answers
I don't see anything that is not good with the platform. All I see is just some improvement in the platform features and implementation of people ideas to get it more better.

Usability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.

Support

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud9.0
Based on 3 answers
The support team assistance is always a great help for developers as well retailers in any case to control the things to not lead into problems.

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.

Implementation

No score
No answers yet
No answers on this topic
Salesforce Commerce Cloud8.0
Based on 2 answers
Implementation went fairly smoothly.

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
On high level I know WCS and ATG....which runs with multiple services to enable an application of E-commerce but Demandware takes care of all services with one tool called Business Manager which is really helpful for retailers.

Return on Investment

  • Faster lead conversion, definitely
  • Tracking opportunities
  • Keeping up with leads

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details