Likelihood to Recommend
Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy. My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.
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Guru is well suited for large teams with ever-evolving products and initiatives. If there are new hires trying to ramp Guru is a great resource for learning and sharing tribal knowledge from and with colleagues. Guru is very helpful for self-sourcing answers to questions and for continuous learning within an organization.
Read full review Pros Excellent tracking of email and alert notifications Great sales analytics that helped forecasting The live demo function was extremely helpful Tight integration into Salesforce Read full review Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk Easy to read > The cards are easy for the agents to read through and click on videos Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card. Read full review Cons My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired. I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product. We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution. Read full review Engagement with engineering teams is still an area for improvement, we are unable to get our engineering team to adopt the tool as a means for their own knowledge management product because it does not offer the same functionally such as hosting and revision control - like that of GitHub. Using Guru to replace our current wiki (Confluence), we are in need of some other tools such as templates and better import functionality. Transferring existing content from Confluence to Guru was a very hands on and time consuming process. Read full review Likelihood to Renew
Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!
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I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.
Read full review Alternatives Considered
Fileboard has tighter integration into Salesforce and is less expensive.
has a few more bells and whistles that may or may not be needed for your environment.
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does not stack up against GURU, but it is what we were previously using to organize internal knowledge. If your organization is at 50+ people, you need an actual tool to help organize internal knowledge. Everyone will be thankful that its not just a google document somewhere in
Google Drive Read full review Return on Investment Decreased sales time based on us know what content our prospects were/weren't looking Increased opportunity pipeline Improved our forecasting abilities. Read full review Our ticket resolution times went from over 8 hours to just over 2 hours. We no longer have a continuous conversation between support and developers allowing developers to focus on developing. Having the same information across teams has proven helpful too. Read full review ScreenShots