20 Miles vs. Guru

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
20 Miles
Score 7.0 out of 10
N/A
Fileboard provides actionable insights when businesses conduct live presentations, send and email presentations and conduct screen shares with prospects via this sales enablement tool. Fileboard also provides analytics on how prospects have engaged with presentations.
$49
per month
Guru
Score 8.8 out of 10
N/A
Guru is a knowledge management platform that integrates with Slack, as well as feeds product information into a company's sales enablement, customer support, and content marketing channels.
$6
per month
Pricing
20 MilesGuru
Editions & Modules
Solo
$49
per month 1 user
Small Agency
$229
per month 2-5 users
Agency Pro
$499
per month 6-10 users
Starter
$6
per user, per month
Builder
$12
per user, per month
Expert
$24
per user, per month
Offerings
Pricing Offerings
20 MilesGuru
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts available for annual pricing. $49 per month for each additional users.
More Pricing Information
Best Alternatives
20 MilesGuru
Small Businesses
GetAccept
GetAccept
Score 8.6 out of 10
Zoho Desk
Zoho Desk
Score 8.9 out of 10
Medium-sized Companies
Paperflite
Paperflite
Score 9.8 out of 10
Zendesk Guide
Zendesk Guide
Score 8.8 out of 10
Enterprises
Paperflite
Paperflite
Score 9.8 out of 10
Tridion
Tridion
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
20 MilesGuru
Likelihood to Recommend
1.0
(2 ratings)
8.5
(35 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.4
(40 ratings)
User Testimonials
20 MilesGuru
Likelihood to Recommend
20 Miles Inc
Fileboard is great for all sizes of sales organizations and very useful for those utilizing Salesforce. Their pricing is more affordable than competitors and their people are less pushy. My advice would be to demo the product and see if it fits your needs before looking at the more established and expensive competitors.
Read full review
Guru Technologies
Guru is well suited for large teams with ever-evolving products and initiatives. If there are new hires trying to ramp Guru is a great resource for learning and sharing tribal knowledge from and with colleagues. Guru is very helpful for self-sourcing answers to questions and for continuous learning within an organization.
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Pros
20 Miles Inc
  • Excellent tracking of email and alert notifications
  • Great sales analytics that helped forecasting
  • The live demo function was extremely helpful
  • Tight integration into Salesforce
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Guru Technologies
  • Easily accessible > you can use the extension in any browser you are in. This helps us as we live in Slack and Zendesk
  • Easy to read > The cards are easy for the agents to read through and click on videos
  • Easy to create cards > We can create a card from the extension, we do not have to log into the website to create a card.
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Cons
20 Miles Inc
  • My experience with Fileboard has been less than ideal after making the switch from a very similar product. Our sales team as well as our operations team has experienced a number of stability issues on calls with our prospective customers to the point that we are looking for alternative solutions before our contract with fileboard has even expired.
  • I received more complaints from my team in 6 months using Fileboard than 2 years using a competing product.
  • We attempted to part ways mid contract and request a refund for unused access but were rejected and accused of blackmail after I provided two possible outcomes to our situation. One being private resolution and parting ways and second being an honest assessment of my experience with Fileboard and wishing we had stuck with the slightly more expensive solution.
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Guru Technologies
  • Engagement with engineering teams is still an area for improvement, we are unable to get our engineering team to adopt the tool as a means for their own knowledge management product because it does not offer the same functionally such as hosting and revision control - like that of GitHub.
  • Using Guru to replace our current wiki (Confluence), we are in need of some other tools such as templates and better import functionality. Transferring existing content from Confluence to Guru was a very hands on and time consuming process.
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Likelihood to Renew
20 Miles Inc
Great sales tool especially because we didn't know we needed it... its helped us increase our performance which is ALWAYS important!
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Guru Technologies
No answers on this topic
Support Rating
20 Miles Inc
No answers on this topic
Guru Technologies
I never actually required contacting the Guru support team. That could be because creating new Guru cards or editing existing ones was very intuitive. One issue I did have was that when it came time to export all of the content in Guru it was very difficult and cumbersome so I would recommend making that an easier, cleaner process.
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Alternatives Considered
20 Miles Inc
Fileboard has tighter integration into Salesforce and is less expensive. ClearSlide has a few more bells and whistles that may or may not be needed for your environment.
Read full review
Guru Technologies
Honestly, Google Drive does not stack up against GURU, but it is what we were previously using to organize internal knowledge. If your organization is at 50+ people, you need an actual tool to help organize internal knowledge. Everyone will be thankful that its not just a google document somewhere in Google Drive
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Return on Investment
20 Miles Inc
  • Decreased sales time based on us know what content our prospects were/weren't looking
  • Increased opportunity pipeline
  • Improved our forecasting abilities.
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Guru Technologies
  • Our ticket resolution times went from over 8 hours to just over 2 hours.
  • We no longer have a continuous conversation between support and developers allowing developers to focus on developing.
  • Having the same information across teams has proven helpful too.
Read full review
ScreenShots

20 Miles Screenshots

Screenshot of Fileboard Prospects ViewScreenshot of Fileboard Prospects Collateral UsedScreenshot of File Links Analytics Overview