What users are saying about
47 Ratings
1 Rating
47 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8.2 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

StringeeX

I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX
StringeeX
8.7
Agent dashboard
3CX
StringeeX
9.1
Validate callers
3CX
StringeeX
9.1
Outbound response
3CX
StringeeX
7.3
Call forwarding
3CX
StringeeX
9.1
Click-to-call (CTC)
3CX
StringeeX
9.1
Warm transfer
3CX
StringeeX
7.3
Predictive dialing
3CX
StringeeX
9.1
Interactive voice response
3CX
StringeeX
9.1
REST APIs
3CX
StringeeX
9.1
Call scripts
3CX
StringeeX
9.1
Call tracking
3CX
StringeeX
9.1
Multichannel integration
3CX
StringeeX
9.1
CRM software integration
3CX
StringeeX
7.3

Workforce Optimization (WFO)

3CX
StringeeX
8.1
Inbound call routing
3CX
StringeeX
8.2
Omnichannel inbound routing
3CX
StringeeX
8.2
Recording
3CX
StringeeX
9.1
Quality management
3CX
StringeeX
8.2
Call analytics
3CX
StringeeX
8.2
Historical reporting
3CX
StringeeX
8.2
Live reporting
3CX
StringeeX
8.2
Customer surveys
3CX
StringeeX
7.3
Customer interaction analytics
3CX
StringeeX
7.3

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

StringeeX

  • Multiple devices supported.
  • Friendly user interface.
  • Easily to synchronize data to CRM and ERP.
Timmy Đỗ | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

StringeeX

  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer

Support Rating

3CX

3CX 5.5
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

StringeeX

StringeeX 7.3
Based on 1 answer
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

StringeeX

StringeeX has more functions that I want.
Timmy Đỗ | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

StringeeX

  • Expensive monthly fee.
Timmy Đỗ | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. none
  2. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

StringeeX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

StringeeX Editions & Modules

Additional Pricing Details

Rating Summary

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